Automotive Receptionist

Job Description About Our Dealership At Glenbrook Chrysler Dodge Jeep and Ram, we strive to make every customer a customer for life. We believe that an exceptional guest experience begins the very moment someone walks through our doors or calls our team. Our culture is fast-paced, supportive, and focused on professional growth. We are looking for an energetic, people-focused Dealership Receptionist to join our team and serve as the "face and voice" of our showroom. Job Summary As our Full-Time Receptionist, you will be the first point of contact for our customers. You will greet walk-in guests, answer inbound phone calls, determine the nature of their business, and seamlessly direct them to the appropriate department. The ideal candidate will have a polished, professional appearance, excellent multi-tasking abilities, and a warm, welcoming demeanor. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Life Insurance Disability Insurance Career Growth Opportunities Retirement Plan Responsibilities First Impressions: Greet showroom walk-ins cheerfully, determine their needs, and connect them with the appropriate Sales Consultant, Service Advisor, or Manager. Communications Expert: Answer a multi-line switchboard telephone system promptly and professionally. Direct callers to the right department or individual while minimizing hold times. Message Management: Take detailed, accurate messages and deliver them to the appropriate parties in a timely manner. Administrative Support: Assist the Office Manager and dealership leadership with clerical tasks such as data entry, filing, spreadsheet maintenance (e.g., inventory logging), and routing mail. Customer Care: Handle basic inquiries with diplomacy and route customer concerns to the proper manager for swift resolution. Showroom Appeal: Maintain a clean, tidy, and welcoming front desk and guest lounge area. Requirements Education: High school diploma or equivalent required. Experience: 1–2 years of customer service, receptionist, or hospitality experience preferred (automotive dealership experience is a major plus, but not required). Communication: Exceptional verbal communication and active listening skills with a consistently positive attitude. Technical Skills: Proficiency with computers and basic software, including Microsoft Office (Word, Excel, Outlook). Ability to learn dealership-specific customer management databases. Multitasking: Proven ability to handle a fast-paced environment and manage multiple tasks seamlessly without losing focus. Professionalism: Maintains a polished, professional personal appearance and demeanor daily. Requirements: Must be willing to undergo a standard pre-employment background check and drug screening. #J-18808-Ljbffr Glenbrook Chrysler Dodge Jeep Ram