Client Success Manager

Client Success Manager

We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems.

This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes.

High ownership and autonomy in managing client success

Exposure to fast-paced, performance-driven marketing environments

Performance-based growth through bonuses tied to retention and expansion

Remote-first, results-oriented culture

Client Success & Communication

Act as the main point of contact for assigned clients

Ensure consistent communication, clear updates, and strong follow-through

Maintain client confidence, especially during performance fluctuations

Problem Solving & Ownership

Proactively identify and resolve issues

Take initiative without waiting for direction

Ensure smooth delivery and client satisfaction

Relationship Management

Build long-term, trust-based relationships

Drive retention, referrals, and overall client experience

Performance & Strategy Alignment

Review campaign performance and translate insights into clear next steps

Collaborate with internal teams to align expectations and execution

Upsells & Growth

Identify opportunities for additional services

Support expansion conversations in a natural, value-driven way