IT Operations Technician II

Job Description

Job Description

We are looking for an IT Operations Technician II to deliver advanced technical support and keep daily IT operations running smoothly across clients in the southeastern region of WI. This role combines hands-on troubleshooting, hardware deployment, and ownership of key technology solutions, making it ideal for someone who enjoys balancing support work with operational responsibility. The position also contributes to project execution and provides dependable service to end users through both remote and on-site assistance. This role requires travel across locations from Milwaukee, Brookfield, Greenfield, Racine, etc. Local candidates with client facing experience is desired.

Responsibilities:

• Resolve escalated support incidents by investigating root causes, applying effective fixes, and maintaining service quality expectations.

• Complete advanced service requests that require careful analysis of infrastructure, user needs, and system dependencies.

• Build, configure, and prepare equipment such as desktops, network devices, cameras, entry-level servers, and printers for operational use.

• Coordinate incoming and outgoing hardware shipments while keeping asset records accurate and up to date in inventory systems.

• Perform routine inventory checks to track equipment levels, verify asset status, and support availability of critical parts.

• Provide technical support during on-site visits and remote sessions, diagnosing issues efficiently and communicating clearly with users.

• Manage the technical steps involved in employee onboarding and offboarding, including account access, workstation setup, and equipment handling.

• Serve as the primary operational owner for assigned products, maintaining documentation, overseeing upkeep, and driving issue resolution.

• Contribute to custom and standardized projects by completing assigned tasks, supporting implementation activities, and helping meet delivery timelines.

• Participate in an after-hours support rotation to respond to urgent operational problems and help maintain system reliability.

• Associate degree in Information Technology, Computer Science, or a related discipline, or comparable practical experience.
• Minimum of 2 years of experience in a technical support, systems administration, or IT operations environment.
• Working knowledge of Active Directory, Microsoft Windows Server, Windows 10, Dell technologies, and Citrix technologies.
• Strong understanding of computer hardware, operating systems, networking concepts, and device configuration.
• Demonstrated problem-solving ability with the confidence to manage issues in fast-paced or high-pressure situations.
• Strong organization, time management, and communication skills for handling multiple priorities and user interactions effectively.
• Ability to lift and move equipment weighing more than 50 pounds and perform physically active tasks throughout the workday.
• Valid driver’s license and willingness to travel to customer or company sites as needed.