APeX Application Analyst, Willow

The APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations supported by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. The APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on‑going support (7x24). Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adopt the use of the application. Certification Must be certified in one of the following APeX applications (or receive it within 6 months of hire): Willow Responsibilities Plans, implements and supports clinical software, hardware, operating systems, and/or distributed clinical information systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications. Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality. Organizes medical record tools and data. Applies innovation in management of complex scenarios. Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades. Plans and develops improvements in functionality and efficiency of clinical applications. Liaison between vendors and IT leadership. Contributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation, and client/vendor coordination. Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems, and/or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments, and outside vendors. Proposes new solutions regarding workflows, processes, system designs or developments as needed. Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops/communicates plans to address. Designs and conducts user training in clinical information system workflows and processes, hardware and/or operating systems at all levels of complexity. Develops effective tools and aids for systems training. Participates in development of complete, concise and comprehensive policies and operation procedures to assist in communicating issues to management staff. Estimates project time requirements, addresses gaps, and participates in feasibility assessments. Configures, builds, and installs the application; coordinates issues; analyzes workflows; documents specifications; evaluates new releases; creates databases; performs system testing and data validation; develops internal procedures; manages change control; provides 7x24 support. Develops user training aids and trains end users in workflow and use of the application. Troubleshoots problems and questions from end-users during training, go-live, stabilization, and ongoing support. Communicates decisions independently and collaboratively with all levels of the project structure. Exhibits strong interpersonal, written, and verbal communication skills. Shows strong analytical and documentation skills, including test design, performance data analysis, and substantive reporting. Works with senior staff and managers as a technical resource and advisor on functionality, efficiency, cost‑effectiveness, policy, and performance. Required Qualifications Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training. Three years of relevant work experience. Uncertified candidates are required to obtain Epic certification within 6 months of hire. Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. Strong problem‑resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels. Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline. Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner. Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses. Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost‑effectiveness, policy, and performance. Preferred Qualifications Academic Medical Center experience with 3+ years of Epic experience. Epic Willow Application Certification. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. #J-18808-Ljbffr University of California - San Francisco