Patient Service Associate
Orthopedic One
- POSITION SUMMARY
- Responsible for accurately completing the check-in process for all patients, including collection of co-payments and small balances, in addition to verifying all patient demographic information.
- RESPONSIBILITIES AND ACCOUNTABILITIES
- Customer Care:
- Greets patients upon arrival in a prompt, polite and helpful manner
- Directs patients within clinic and notifies clinical staff as needed.
- Answers patient questions and responds professionally to patient concerns, i.e., pleasant tone of voice, smile, uses courteous language, etc. with HIPAA compliance in mind.
- Performs medical reception duties as needed including receiving patient visitors and responding to medication/ document pick-up per procedure.
- Assists with transporting patients to main waiting area as indicated.
- Assists with patient intake paperwork when necessary.
- Scans, copies, and performs other miscellaneous office duties as needed.
- Maintains lobby cleanliness throughout the day, as well prepares lobby based on provider pod location for next business day. Depending on location, attends to wheelchair cleanliness and availability as needed.
- Performs other tasks as assigned by management
- Check In:
- Accurately and efficiently checks patients in by collecting patient and insurance information required to update information in EMR including photocopying or scanning insurance cards or capturing patient photo ID.
- Verifies correct patient identification using two patient identifiers, as well as demographic, pharmacy, email, and PCP/referring physician information.
- Activates or declines patient portal sign-up per company process.
- Address EMR patient alerts related to patient intake.
- Processes patient paperwork and obtains Release of Information Forms where indicated.
- Updates patient upon arrival when physicians are running behind schedule and helps facilitate rescheduling of appointments if necessary.
- Collects on past due balances or refers patients to Financial Counselor in accordance with company policy.
- Prints patient schedules, and may prepare patient record for next business day.
- Updates the patient status in the EMR system.
- Insurance:
- Uses insurance list to confirm Orthopedic One participation with patient insurance
- Confirms insurance eligibility check completed at time of check in.
- Monitors billing alerts and contacts Patient Accounts to address accordingly
- Co-Pays:
- Collects co-payments according to insurance plan information and type of service.
- Collates all copays and completes associated documentation
- Balances at end of work day to include reconciliation of monies taken matches EOD report and credit card settlement.
- Maintains cash box and alerts supervisor to any discrepancy or need for change
- Initiative:
- Seeks out assignments, added duties, or opportunities to learn when assigned work is complete, as patient census or workload permits, or to otherwise fill down time productively.
- Proposes new ideas, makes suggestions, and seeks opportunities to improve processes or workflow through appropriate channels.
- Attempts to problem solve when assigned work is disrupted, equipment is down, etc. before involving supervisor.
- Customer Care:
- TEAMWORK
- Teamwork:
- Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
- Works cooperatively and refrains from participating in negative conversations.
- Shares knowledge and insights with co-workers in a constructive manner.
- Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
- Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
- Teamwork:
- POLICIES AND PROCEDURES
- Policies and Procedures
- Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
- Provides assistance and support to leadership in implementing policies and procedures as necessary.
- Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
- Policies and Procedures
- QUALIFICATIONS
- Education, Experience, Certification and Licensure Requirements:
- High School Diploma or equivalent required. Customer service experience required. Prior clerical experience in a medical office setting desired.
- Education, Experience, Certification and Licensure Requirements:
Vacancy posted 1 day ago
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