Specialist - Learning & Development

Job Description

Job Description

Company Description

The L&D Specialist assists the Learning & Development department by facilitating various courses, reporting & tracking, and contributes to the design, development, and implementation of new courses.

Key Job Responsibilities

• Facilitates property-wide training to include new hire orientation, systems, guest service, division-wide or department-wide training and annual compliance training.
• Develops learning activities, handouts, audio-visual materials, instructor guides, job aids, quick guides, and the like.
• Develops (using the ADDIE model) and facilitates instructor-led in-person and virtual training programs for various business units.
• Produces and hosts external vendor content.
• Create engaging communication materials and strategies to market elective training to employees.
• Assists with monitoring and evaluating the effectiveness of trainings through knowledge and performance assessment and provides recommendations for improvement as needed.
• Assists with leading on-going department projects to include Tuition Reimbursement, ESL and future employee programs.
• Effectively prioritize and manage multiple overlapping projects; Engage in self-directed work, project manage, drive deadlines and resources, and work with a high degree of initiative, attention to detail and personal responsibility.
• Stay up to date on new training methods and techniques to improve transfer of training, and overall quality, consistency, and timeliness.
• Maintain updated training records, training calendar, maintain training facilities and equipment including computer hardware and software.
• Performs additional responsibilities as needed or requested.

• Bachelor's degree in Business, Education, Human Resources or related field and 2-4 years of training/facilitating experience or hotel/casino operations experience (or an equivalent combination of training, education, and professional experience)
• Experience working with training design software and Learning Management Systems
• Proven ability to engage adult learners using a variety of activities based on adult learning principles
• Proven understanding of adult learning principles, ability to complete needs assessment, content development, coordination of logistics, facilitation, evaluation, and record keeping
• Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization
• Advanced organizational and follow-up skills with the ability to handle multiple assignments
• Strong quality orientation and attention to detail
• Demonstrated creativity and ability to design aesthetically engaging and effective materials
• Advanced/Expert working knowledge of MS PowerPoint
• Proficiency with Microsoft Office software to include Outlook, Word, Excel, and Teams
• Must be able to work a flexible work schedule to support a 24/7 operation
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
• Must model the ideal professional and polished appearance required by company guidelines
• Must be 21 years of age or older

Preferred Qualifications

• More than 5 years of experience in training and development
• Experience with multimedia content creation
• Extensive knowledge of luxury service standards strongly preferred
• Leadership training experience
• L&D certifications and/or affiliations

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.