Executive Housekeeper

Executive Housekeeper

Springhill Suites ODU - Norfolk, VA 23508

Overview

Salary Range $50,000.00 - $60,000.00 Salary/year Position Type Salary Category Hospitality - Hotel

Description

COME JOIN OUR AMAZING TEAM!

We are pleased to share the benefit options that we offer:

• Paid Time Off
• 401K Investment
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options
• Associate Travel Program Discounts

The Executive Housekeeper is responsible for the entire operation of the housekeeping department, according to the standards set forth by the employer. They must ensure maximum guest service while maintaining minimum costs. Must be dressed in uniform provided by the hotel with nametag. A neat and clean appearance must be maintained at all times. Must be unquestionably honest and dependable. Two years college to include coursework in business management or equivalent. A minimum of 5 years' experience in a housekeeping function in a hotel of equivalent or slightly smaller size or similar industry, to include 2 years in a supervisory capacity. Knowledge of hotel housekeeping procedures or similar industry, strong interpersonal and communication skills, general understanding of hotel operations. Standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs. walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Associate benefits include medical, dental, paid time off and 401K.

Duties to include, but not limited to:

• Manage the operations of the housekeeping and laundry areas through subordinate supervisors and oversee the effective hiring, performance review and training of employees to ensure the achievement of departmental productivity objectives and that service quality standards are met.
• Establish and maintain cost control systems for linen and cleaning supplies inventories; oversee the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
• Develop and implement systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversee inspections of housekeeping/laundry activities to ensure procedures are followed according to standards.
• Oversee the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
• Compile and report information on housekeeping activities and expenses; provide information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability
• Responsible for the development of the department's annual budget; monitor and report variances against plan; keep track of labor costs and related expenses.
• Follow up on maintenance repairs and coordinate with Engineering & Maintenance department repair needs to ensure hotel service quality standards are met.
• Serve as member of Executive Committee/Management Team, Manager on Duty (when required) and work with other management personnel in establishing and implementing hotel service standards to achieve maximum profitability and efficiency.
• Maintains control of the "lost and found" system and reviews the log with the General Manager on a monthly basis. Package and mail out items claimed by guests. Handle phone calls concerning lost and found items.
• Orders all supplies including, but not limited to the following: cleaning supplies, paper products, terry and linen, guest room supplies.
• Prepares payroll and maintains all records for the housekeeping department.
• Plans work schedules. Assigns hours and area of work to ensure maximum service.
• Trains and evaluates all housekeeping employees.
• Maintains control of employee uniforms and badges, ensuring that they are in the proper condition and worn at all times.
• Conducts monthly housekeeping staff meetings and attends weekly department head meetings. Schedule periodic, deep cleaning of guest rooms and public areas.
• Responds to requests of guests and other departments.
• Ensure complete customer satisfaction.
• Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.
• Has the authority to hire or fire other departmental employees.
• If needed will also clean rooms, inspect or whatever role is necessary for the day.
• This is a working position and hours must be flexible to meet the demands of the business. That includes weekends, nights, holidays etc.