Technical Product Owner (Louisville)

Role :- Technical Product Owner with retail or E-commerce or restaurant Experience

Location :- Louisville, KY (Hybrid) (on site Tuesday and Thursday )

Job Description :-

## Key Responsibilities

**Product & Backlog Management**

- Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.

- Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.

- Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.

- Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.

- Support planning, intake, and capacity management activities for platform initiatives.

**Stakeholder Engagement**

- Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.

- Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.

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**Platform Adoption & Automation**

- Support adoption of platform capabilities through customer-focused prioritization and clear communication.

- Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.

Required Qualifications

- 1–2+ years of experience in product management or technical product ownership.

- ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).

- Experience owning and managing a product backlog in an Agile environment.

- Experience with user research, requirements gathering, and translating needs into product deliverables.

- Familiarity with product metrics and measuring adoption or outcomes.

- Ability to collaborate effectively with engineering and cross-functional stakeholders.

- Bachelor's degree in any field (technical degree preferred but not required).

Preferred Qualifications

- Experience with developer tools, internal platforms, or infrastructure-related products.

- Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.

- Exposure to automation, self-service platforms, or workflow tooling.

- Technical background or prior hands-on experience working closely with engineers.

- Experience contributing to developer experience or productivity initiatives.

- Product management certifications or formal product training.

- Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.

- Familiarity with restaurant technology or POS (Point of Sale) systems.