General Manager

Additional Information

Job Number 26072291

Job Category Property Leadership

Location 362 Brenton Way, Shepherdsville, Kentucky, United States, 40165 VIEW ON MAP (

Schedule Full Time

Located Remotely? N

Position Type Management

Expiration Date: 07/28/2026

Additional Information: This hotel is owned and operated by an independent franchisee, LTS Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

The Hotel General Manager is responsible for managing the overall operations of the hotel, including guest services, staff management, financial performance, and strategic planning. The role ensures high standards of service, operational efficiency, and compliance with company policies.

Key Responsibilities

1. Operations Management

Oversee daily hotel operations across all departments (front office, housekeeping, food & beverage, maintenance).

Ensure smooth functioning of all hotel services and facilities.

Maintain high standards of cleanliness, safety, and guest experience.

1. Guest Satisfaction

Ensure exceptional customer service and handle guest complaints or escalations.

Monitor guest feedback and implement improvements.

Maintain strong relationships with VIP guests and repeat customers.

1. Financial Management

Manage budgets, forecasts, and financial reports.

Monitor revenue, expenses, and profitability.

Implement strategies to maximize occupancy and revenue.

1. Staff Management

Recruit, train, supervise, and evaluate staff.

Foster a positive work environment and strong team culture.

Ensure staff adhere to company policies and service standards.

1. Sales & Marketing

Collaborate with sales and marketing teams to increase bookings.

Develop promotional strategies and partnerships.

Monitor market trends and competitor activities.

1. Compliance & Safety

Ensure compliance with local laws, regulations, and health & safety standards.

Maintain proper licensing and certifications.

Conduct regular inspections and audits.

1. Strategic Planning

Set long-term goals and business strategies.

Identify growth opportunities and operational improvements.

Report performance to owners or corporate management.

Job Qualifications:

Bachelor's degree preferred in

Hospitality Management

Hotel Administration

Business Administration

Tourism Management

Experience

2- 5 years of hotel management experience.

Key Skills

Leadership and team management

Financial management and budgeting

Revenue management

Customer service and guest relations

Problem-solving and decision-making

Communication and interpersonal skills

Sales and marketing knowledge

Conflict resolution

Time management and organization

Technical Knowledge

Hotel Property Management Systems (PMS)

Revenue management tools

Microsoft Office Suite

Hotel accounting and reporting systems

Typical Responsibilities

Oversee daily hotel operations.

Manage department heads and staff.

Develop budgets and control expenses.

Increase occupancy and revenue.

Ensure guest satisfaction and service quality.

Maintain compliance with health, safety, and labor regulations.

Coordinate sales, marketing, and community relations.

Monitor hotel performance metrics.

Health, dental, and vision insurance, Paid time off, Holiday Pay, Bonuses. $65K - $75K

This company is an equal opportunity employer.

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