BDC Lead

LITHIA

Audi Fort Lauderdale is Hiring: Business Development Center (BDC) Lead

Are you a motivated leader who thrives on customer engagement, team development, and driving results? Audi Fort Lauderdale is looking for a Business Development Center (BDC) Lead to help elevate our customer experience and support the growth of our high-performing sales and service teams.

Audi Fort Lauderdale is part of Lithia & Driveway (NYSE: LAD), one of the largest automotive retailers in the nation with over 360 dealerships nationwide. We are committed to Growth Powered by People and creating opportunities for our team members to succeed both personally and professionally.

Responsibilities: As a Business Development Center (BDC) Lead, you will:

Support and motivate the ABS (Sales Representatives) to achieve appointment, sales, and customer satisfaction goals
Assist with daily operations including inbound/outbound calls, internet lead management, and follow-up processes
Help implement and maintain dealership CRM procedures and best practices
Ensure accurate customer information is entered and maintained within the CRM system
Work closely with management to improve lead conversion, appointment show rates, and overall customer experience
Stay informed on Audi products, dealership promotions, and current market trends
Provide exceptional customer service while helping drive dealership growth

Qualifications:

Previous BDC, customer service, call center, or automotive dealership experience preferred
Leadership experience or the ability to mentor and motivate a team
Strong communication and organizational skills
Proficiency with computers and CRM systems
Professional demeanor with a customer-first mindset
Valid driver's license and acceptable driving record

Why Join Audi Fort Lauderdale? Competitive Pay & Performance Incentives Medical, Dental & Vision Benefits Paid Holidays & PTO 401(k) with Company Match Employee Stock Purchase Program Career Growth Opportunities with Lithia & Driveway Work with a Luxury Brand Known for Innovation & Excellence

If you're ready to accelerate your career with a Fortune 500 automotive leader, apply today and become part of the Audi Fort Lauderdale team!

Apply

Vacancy posted 1 day ago

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