Site Reliability Engineer

Our client is a vertical B2B SaaS company serving the property management industry, with more than 12,000 customers, 200 employees, and a six-year track record of profitable growth. They're hiring a remote Senior SRE.

Responsibilities

• Own the reliability of one product domain end-to-end including SLOs, error budgets, and quarterly reliability reviews with that domain's product engineering team
• Participate in a 1-week-in-6 production on-call rotation with full pay differential
• Lead incident response for severity-1 and severity-2 events; write or co-author post-incident reviews
• Maintain and extend the Terraform modules used across the platform (50+ AWS accounts)
• Improve EKS / Kubernetes platform: cluster upgrades, node pool optimization, autoscaling, cost tuning
• Build observability for your domain: Datadog dashboards, alerts, and traces tuned to actual user journeys
• Lead capacity planning for known seasonal load (month-end, quarter-end) and run game-day exercises
• Mentor product engineers on production excellence: runbooks, alert design, dashboard hygiene, and rollback patterns

Requirements

• 5+ years in SRE, DevOps, or platform engineering at companies running production systems for paying customers
• Hands-on production AWS experience across compute (EKS, ECS), data (RDS, Aurora), networking (VPC, ALB), and security (IAM, KMS, GuardDuty)
• Strong Terraform skills including module design, state management, and CI integration
• Production Kubernetes experience including upgrades, RBAC, networking (CNI, ingress), and resource management
• Comfort with at least one scripting language (Python or Go preferred) for tooling and automation
• Production experience with an observability platform (Datadog, Grafana stack, New Relic, or Honeycomb)
• Track record leading incidents and writing high-quality post-incident reviews
• Strong written communication; comfort working async with a distributed team

Benefits

• Base salary $150,000-$195,000 plus on-call differential ($150 per on-call shift) and 10-15% target annual bonus
• Equity grant with standard 4-year vesting and 1-year cliff
• Comprehensive medical, dental, and vision (employer pays 100% of employee premium)
• 401(k) with 6% match, immediate vesting
• $3,000 annual learning and conference stipend (AWS re:Invent and KubeCon are pre-approved)
• $1,500 home office setup stipend plus $100/month ongoing internet reimbursement
• Unlimited PTO with a 15-day minimum and a paid sabbatical at the 5-year mark

Job Type: Full-Time | Work Type: Remote | Industry: Technology | Experience: Senior