Merchandising Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as the central escalation point of contact for all service requests related to product specifications, availability, substitutions, and merchandising issues.

• Serves as gatekeeper for the New Item Request (NIR) process and tracking log, including approvals and 30/60/90-day follow-up.

• Supports Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects.

• Partners on E&O follow-up, CASIS billings, vendor meeting preparation, and post-launch reviews.

• Serves as the escalation point of contact for RSC inquiries related to merchandising activities.

• Develops subject matter expertise in US Foods systems and tools to respond to inquiries quickly and accurately.

• Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items.

• Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.

RELATIONSHIPS

• Internal: Category Operations Managers, Marketing Managers, Replenishment, Pricing team, Territory Managers, Account Executives

• External: Local vendors and brokers, as needed.

WORK ENVIRONMENT

• Onsite : The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.

MINIMUM QUALIFICATIONS

• 5 years of purchasing, merchandising, sales or customer service experience

• Proficiency in Microsoft Office applications, particularly Word and Excel

EDUCATION

• College degree or equivalent distribution and/or food service supply chain work experience

PREFERRED QUALIFICATIONS

• Previous US Foods experience

• PRISM/Merlin/Tandem skills

• Purchasing, merchandising, sales or customer service experience in a foodservice distribution environment.

• Strong organizational, analytical, written, verbal, and interpersonal communication skills.

• Demonstrated focus on delivering effective service to both internal and external customers.

• Proven ability to research issues, escalate as needed, and follow through with urgency while overcoming obstacles using a solutions‑focused approach.

This role will also receive annual incentive plan bonus.

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: .

PHYSICAL QUALIFICATIONS

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND - OCCASIONALLY

WALK - OCCASIONALLY

DRIVE - NEVER

SIT - FREQUENTLY

LIFT

1-10 lbs (Sedentary) - OCCASIONALLY

11-20 lbs (Light) - OCCASIONALLY

21-50 lbs (Medium) - NEVER

51-100 lbs (Heavy) - NEVER

Over 100 lbs (Very Heavy) - NEVER

CARRY

1-10 lbs (Sedentary) - OCCASIONALLY

11-20 lbs (Light) - OCCASIONALLY

21-50 lbs (Medium) - NEVER

51-100 lbs (Heavy) - NEVER

Over 100 lbs (Very Heavy) - NEVER

PUSH/PULL1 - NEVER

CLIMB/BALANCE - NEVER

STOOP/SQUAT - NEVER

KNEEL - NEVER

BEND - NEVER

REACH ABOVE SHOULDER - OCCASIONALLY

TWIST - OCCASIONALLY

GRASP OBJECTS2 - OCCASIONALLY

MANIPULATE OBJECTS3 - FREQUENTLY

MANUAL DEXTERITY4 - CONTINUOUSLY

1 (Push/Pull: Dolly, cartons and boxes)

2 (Grasp Objects: Boxes and cartons)

3 (Manipulate Objects: Boxes and dolly)

4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

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