Desktop IT Support Technician

The Field Services Technician I will provide onsite support for caregivers, clinicians, and administrative staff within a hospital environment. This role will focus on resolving technical issues, supporting workstation and device deployments, performing break/fix activities, and assisting with desktop-related projects as needed. The ideal candidate will have strong customer service skills, a willingness to learn, and experience supporting Windows-based environments. Previous healthcare experience is not required. Responsibilities include: Provide onsite desktop and end-user support Troubleshoot hardware, software, printers, peripherals, and connectivity issues Respond to and document incidents and service requests through the ticketing system Perform break/fix support for desktops, laptops, mobile devices, and peripherals Deploy, install, configure, and replace end-user equipment Support workstation moves, adds, and changes Assist with desktop team initiatives and project-based work Maintain accurate documentation and asset records Deliver exceptional customer service to both clinical and non-clinical users Skill Set Requirements 1+ years of desktop support, help desk, field services, or related IT support experience Experience troubleshooting Windows operating systems and standard desktop applications Familiarity with hardware deployment, device setup, and break/fix support Experience working within a ticketing system Strong customer service and communication skills Ability to work independently in an onsite support environment Valid driver's license and reliable transportation Nice to Haves Previous healthcare or hospital IT experience Experience with Active Directory and Microsoft 365 PC imaging and deployment experience CompTIA A+ or similar technical certification Education / Certifications High School Diploma or GED required Associate's Degree in Information Technology or related field preferred CompTIA A+, Google IT Support, or equivalent certifications preferred #J-18808-Ljbffr Medasource