Representative, Specialty Pickup Retail Recovery

Spar Recovery Representative

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The role of a SPAR Recovery representative is to assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient. Job responsibilities may include making outbound/taking inbound calls to/from retail stores and/or patients to initiate the timely return of medications which are no longer needed by patients, or those medications which have not been picked up. This includes working with retail colleagues to locate and check in High Touch/ High-Cost orders. Other responsibilities can include printing, packing, and shipping supply requests to retail stores, patients, and prescriber offices. This role is essential for the effective management of SPAR orders not picked up; the potential risk could create regulatory and financial losses to the company.

Required Qualifications:

• At least one year of experience in customer service or healthcare services, with phone experience.
• Six months computer experience in a Windows based system.
• Excellent communication, organizational and interpersonal skills.
• Attention to details and accuracy.
• Ability to lift up to 50 pounds.
• PA Pharmacy Technician State License.

Preferred Qualifications:

• Ability to work in a team environment.
• Ability to work independently.

Education:

• High school diploma or equivalent.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $17.00 - $28.46

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.