Case Manager

Position Title: Case Manager Program: Transitional Living Program Reports To: TLP Program Coordinator Classification: Non-exempt Job Summary Provides case management services to youth participating in the Maine Transitional Living Program (TLP). Responsibilities include engaging with homeless youth, assessments, assisting with locating and maintaining permanent housing, group facilitation, and working collaboratively with youth to secure positive outcomes. The Community Case Manager develops a network of community resources and support to meet the needs of this population and uses an experiential learning model to teach independent living skills and decision‑making. Essential Job Functions Case Management Conduct outreach to identify youth in need of TLP services and establish relationships to engage them in the program. Assess youth needs and develop individual service plans using the New Beginnings Model of Care. Work collaboratively with youth to achieve goals and document progress through accurate case records. Advocate for youth in the community and teach self‑advocacy skills. Transport and accompany youth to community resources and meetings as appropriate. Meet with all youth in TLP supported housing at least weekly, with more frequent meetings as necessary. Maintain a caseload of up to 14 enrolled youths. Maintain weekly billable hours. Conduct assessments for program entrants to develop goals and care plans. Collaborate with community partners and interns. Participate in interviews and assessments for program enrollment of youth. Develop and maintain cooperative relations with private and public housing providers who manage affordable housing. Assist youth with the housing search process, rental and voucher applications, and rental agreements. Support youth in maintaining stable housing through life‑skills instruction, tenant education, and landlord mediation as needed. Youth Work Participate in intake interviews, assessments, and enrollment decisions for the program. Assist youth with developing supportive relationships in the community and through LGBTQ‑focused activities. Teach independent living skills through instruction and experiential participation in chores, cooking, etc. Assess and manage crisis situations with all youth. Carry out program guidelines and expectations, addressing behavioral and performance issues. Perform random and scheduled apartment safety checks and inspections. Encourage youth participation in planning and facilitating group activities. Provide substance‑use education, counseling, and referrals; support youth throughout treatment using harm‑reduction strategies. Monitor and dispense medication for youth. Facility Management Conduct and document fire drills. Monitor program supplies and equipment. Cleans and supports light maintenance of common areas. Other Participate in staff meetings. Participate in publicity about the program to generate referrals. Perform other duties as assigned by the Director of Residential Services. Specifications and Qualifications Education and Training Bachelor’s degree in a human‑services related field or a non‑human‑services field with two years of human services experience. Minimum one year of experience working with homeless or high‑risk youth; experience with LGBTQ youth preferred. Specialized Skills Valid driver’s license and a driving record that meets insurance requirements; basic counseling and crisis‑intervention skills; knowledge of community resources and public‑assistance programs; ability to teach living skills experientially; basic knowledge of substance abuse, mental health, and sexual abuse. Cognitive Requirements Good problem‑solving skills; literacy and general knowledge at a bachelor’s level. Physical Requirements Ability to participate in daily life‑skills activities with youth; climb stairs and assist youth in routine household chores; accompany youth to community resources and recreational activities. Work Environment Community‑based apartment setting; involving some evenings and weekends; much time spent in the community; recreational activities. Transport youth to appointments in own vehicle with mileage reimbursement. #J-18808-Ljbffr New Beginnings, Inc.