Service and Repair Technician

Job Description

Job Description

The Service / Repair and Build (SRB) Technician is responsible for servicing, maintaining, and repairing robotic reinstatement cutters and various OEM equipment. The position includes working directly with our network of installers throughout the world and directly with our OEM manufacturers. This role is responsible for managing all phases of servicing, maintenance, and repair of all THE COMPANY robotic cutters and the variety of equipment used Lining installations. This individual will be working with other team members, vendors, and customers to qualify, design, implement and enhance new and existing products and develop program solutions. This position reports to the Director of Training with dotted line reporting to the VP of Operations.

ESSENTIAL FUNCTIONS

• Work on multiple projects simultaneously
• Update status of repairs and equipment builds
• Prioritize projects with respect to departmental and company goals to meet customer commitments
• Support and manage internal Kanban system and inventory control to maintain customer orders
• Communicate / negotiate with vendors and supporting OEM sup The Company
• Manage and communication status of customer service and repair program
• Effectively control change to maintain project / product consistency
• Prepare and maintain all product / project documentation throughout lifecycle
• Ensures high level of quality maintains pre-shipment quality verification
• Maintain high level of organization for spare components and on hand inventories
• Maintain a safe and effective work area

MINIMUM SKILL REQUIREMENTS

• Mechanical and Electrical Certifications or equivalent work experience
• Associate Degree or vocational education
• A self-motivated individual
• Excellent written and verbal communication skills
• Excellent presentation skills
• Project management
• Demonstrate change agility around project prioritization and team development
• Aptitude to trouble shoot and arrive at solutions quickly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER INFORMATION

This is a full-time, non-exempt position. Days of work are Monday through Friday during regular business hours. This position may require long hours and some weekend work as necessary to meet the business obligations. While performing the duties of this job, the employee is regularly required to speak or hear. This role also requires the ability to lift files, open filing cabinets, and bend or stand as necessary.

This job operates in a manufacturing/warehouse office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Candidates should be able to lift and carry up to 50 lbs. and comply with OSHA standards.

You should be proficient in:

• Electrical / Electronic Systems
• Equipment Diagnostics & Troubleshooting