ServiceNow Developer/Application Programmer

Senior ServiceNow Developer / Application Programmer

ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible," please apply today!

The Senior ServiceNow Developer / Application Programmer provides full lifecycle support, maintenance, and enhancement of ServiceNow solutions for a federal cybersecurity and IT program. This role serves as the primary technical resource for sustaining production ServiceNow environments, resolving issues, supporting upgrades, and implementing configuration changes. The position also supports Microsoft 365 and low-code platforms, translating business needs into workflows, automations, and technical solutions. This is a fully remote role requiring a Public Trust clearance.

Responsibilities:

ServiceNow Operations & Maintenance

• Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules.
• Troubleshoot and resolve incidents, defects, and user-reported issues, performing root-cause analysis and implementing corrective and preventive actions.
• Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance.

ServiceNow Development & Configuration

• Configure, enhance, and maintain workflows, forms, business rules, and platform components.
• Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security.
• Implement enhancements to meet evolving business and operational requirements.

Business Analysis & Workflow Design

• Collaborate with analysts and stakeholders to understand operational needs, clarify requirements, and identify underlying process gaps.
• Translate business requests into logical workflows, technical specifications, and implementation plans.
• Recommend process improvements and automation opportunities; document workflows, configurations, and support procedures.

Microsoft 365 & Low-Code Platform Support

• Support administration and maintenance of Microsoft 365 environments across development, test, and production.
• Maintain and enhance solutions built using Power Apps, Power Automate, Power BI, and SharePoint Online.
• Assist with integrations between Microsoft 365 tools and ServiceNow; coordinate with internal development teams on shared solutions.

Technical Support & SME Guidance

• Provide subject matter expertise and technical guidance to IT and cybersecurity staff on solutions built using ServiceNow, Microsoft 365, Archer, and related technologies.
• Support knowledge transfer, documentation, and best-practice adoption across the technical team.