Communications Officer 2

About The Agency & Division The Description Will receive 5% King County Pay Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies. The Communications Division operates a 24‑hour-a-day, 365‑day-a-year statewide emergency communications system, which includes seven centres. The division provides emergency dispatch services for the Washington State Patrol, and 18 other State, Federal, and Tribal Agencies on contract basis including Department of Fish and Wildlife, Washington State Liquor & Cannabis Board, State Parks, U.S. Marshal and Muckleshoot Tribal Police. Duties A CO2's primary responsibility is to efficiently multi-task technologies answering emergency 911 and business phone calls, entering and updating calls for service and self‑initiated activity into a Computer Aided Dispatch (CAD) Computer system and transmitting and receiving radio communications from field personnel. Our New Trainer Will Be Able To Provide on the job training and evaluate new employees in the key work activities. Use formalized training material. Act as a resource. Provide professional customer service using skills learned to manage and control emergency calls. Use resources such as CAD, computer mapping, and access to sensitive databases to provide timely support and service. Consistently provide exceptional customer service. Project a positive attitude, proactively and willingly assist others in performance of their duties or in a responding to requests from customers. Practice situational awareness and be a problem solver. Earn the trust, respect, and confidence of leadership, co‑workers and customers. Maintain confidentiality of information accessed or discussed in performing the work of this position. Analyze, troubleshoot, consult, and document emergencies. Transmit, broadcast, control, and operate multi‑frequency two‑way radio console. Monitor officer safety status constantly. Apply advanced telecommunicator skills to quickly assess and determine the proper course of action to provide the most efficient and appropriate response during mission critical situations. Manage multiple frequencies to provide timely responses to units in the field. Transmit and receive communications. Complete multiple tasks and technologies simultaneously. Explain information. Actively listen. Use call control skills. Identify their need for police, fire, medical aid, traffic control etc. and locate the proper jurisdiction for response. Utilize multi‑line phones, 911 line, business lines, computer mapping equipment, and computer aided dispatch (CAD). Dispatch calls for service. Communicate with field units via radio and provide requested support by investigating information through law enforcement sensitive databases, calling tows, coordinating aid, Life Flight, bomb squads, other tactical teams, confirming warrants, missing person records, stolen property, stolen vehicles, and memorializing all information into CAD logs. Perform inquiries and interpret information from law enforcement sensitive databases. Accurately enter alphanumeric data into computer systems. Use computer hardware and software (i.e. data management programs such as CAD, ACCESS, etc.). Making notifications to executive command staff, federal highway personnel and Department of Transportation (DOT) concerning major incidents affecting the highways and other events via email, phone, etc. Qualifications Current WSP employee with one years experience as a Communications Officer 1 within the last two years. High School Diploma or Equivalent. Why work for the Washington State Patrol? A healthy life/work balance by offering flexible schedules and telework options for most positions. An Infants at Work Program that is based on the long‑term health values of infant‑parent bonding and breastfeeding newborns. Continuous growth and development opportunities. Opportunities to serve your community and make an impact through meaningful work. Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19‑01. Qualification for the Public Loan Forgiveness Program. The Washington State Patrol does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship. Supplemental Information More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read About Our Benefits The following information describes typical benefits available for full‑time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full‑time work (e.g. part‑time); view the job posting for benefits details for job types other than full‑time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well‑being of employees. Retirement And Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non‑overtime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑ratio basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full‑time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 non‑overtime hours in a month do not earn a monthly accrual of vacation leave. Part‑time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro‑ratio basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026 Questions? Please contact Aleesha Brown at View phone number on click.appcast.io or via e‑mail at View email address on click.appcast.io. Check us out on WSP's Website | Facebook | Twitter | Instagram | YouTube | LinkedIn #J-18808-Ljbffr State of Washington