License and Permit Specialist

Job Description

Job Description

If you have succeeded in a busy call center, bank branch, patient-registration department, airline or hospitality operation, government intake office, or high-volume retail setting, this $21.50-per-hour Garland role offers a strong next step. The Saturn Road and I-635 location is accessible from Garland, Mesquite, Rowlett, Sachse, Balch Springs, Rockwall, and east Dallas, and offers a weekday route from fast-paced service work toward a potential permanent state career. After successful conversion, permanent employees receive  generous state benefits under applicable eligibility rules, an important part of this role's long-term value.

This large public-service center needs people who can manage a steady customer flow, review time-sensitive documents, collect payments, and make accurate decisions under clear daily performance expectations. Paid, regimented training prepares you for the work, while successful performance can position you to pursue permanent opportunities with the state.

Who you will be working with

You will join a high-volume state public-service center serving residents from Garland and across eastern Dallas County. The operation depends on standardized processes, teamwork, and consistent throughput. You must be comfortable working in a full lobby, moving between service tasks, and delivering the same professional explanation even after a difficult interaction.

Major Duties

•  Engages with the public in a professional and courteous manner and explains driver-license requirements, traffic laws, safety regulations, and related topics.

•  Screens applicants, reviews supporting documents, administers required tests, processes applications, and follows applicable policies and statutes.

•  Communicates with internal and external stakeholders to review and approve license applications.

•  Enters application data, payments, and technical details accurately into computer systems.

•  Advises applicants about suspensions, cancellations, and qualifications for reinstatement.

•  Uses computer systems and imaging equipment to capture applicant information and photographs.

•  Inspects vehicles for safety before road tests, checks registration and compliance, and explains road-test procedures.

•  Rides with applicants to administer road tests and evaluates driving performance and physical capability as required.

•  Conducts required examinations, makes pass or fail determinations, and recommends corrective actions for driver improvement.

•  Meets established accuracy, quality, and daily processing expectations.

What are we looking for

•  Two years of customer-service experience in an onsite, customer-facing environment.

•  Graduation from a two-year college is preferred.

•  Relevant experience and education may substitute for one another.

•  A valid Texas-issued driver license and clean driving record are required because employees administer road tests in applicant vehicles.

•  Ability to learn and apply detailed laws, policies, procedures, and document requirements.

•  Ability to remain professional when customers are frustrated, disagree with a decision, or must return with additional documentation.

•  Ability to work onsite, maintain daily productivity standards, and complete a highly regimented training program.

•  Willingness to wear an agency-issued body camera throughout the workday as part of the required uniform.

About the Opportunity

•  Rate: $21.50/hr.

•  Engagement: Approximately 6 months, temporary to hire.

•  Days and hours: Monday through Friday, 8 a.m. to 5 p.m.

•  Location: Garland, TX 75041 (Saturn Road corridor near I-635)

•  Conversion to permanent state employment is not guaranteed and depends on successful performance, completion of all required hiring steps, and the agency's staffing needs.

•  Employees who later convert to permanent state employment may become eligible for state benefits under the state's applicable plans and rules.

The Peak Performers Difference

•  Comprehensive medical, dental, and vision insurance coverage is available beginning the first day of the month following 60 days of employment.

•  Employees may participate in a 403(b) retirement plan.

•  Qualified applicants with chronic medical conditions and/or disabilities receive priority placement.

•  Weekly pay through direct deposit.

•  In business since 1994, with thousands of job placements.

All employment offers are contingent on successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require visa sponsorship now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

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Custom Job ID: 27-TX-AL3009.4