Customer Service Representative

Benefits:

Opportunity for advancement

Employee discounts

Flexible schedule

Nothing Bundt Cakes Carle Place is seeking an energetic and dedicated Guest Service Representative. In this dynamic role, you will be the friendly face and helpful voice that ensures every visitor feels welcomed, valued, and satisfied. Your enthusiasm and excellent communication skills will drive customer engagement, support retail operations, and promote our products and services. This position offers an exciting opportunity to develop your customer service expertise while contributing to a lively, fast-paced environment where teamwork and positivity thrive.

Duties

Greet guests warmly upon arrival, providing a positive first impression and guiding them through their experience

Operate point-of-sale (POS) systems efficiently for retail sales transactions, including cash register operations and cash handling

Assist customers with product recommendations, answering questions about store merchandise, and offering personalized recommendations

Upsell products and services to enhance customer satisfaction and increase sales opportunities

Handle customer inquiries via phone with professional phone etiquette, resolving issues promptly and courteously

Stock shelves, organize displays, and ensure the retail environment is clean, inviting, and well-merchandised

Conduct retail math calculations for transactions, discounts, or inventory counts accurately

Craft and wrap our decorated cakes.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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