Guest Services Supervisor

Box Office RepresentativeVenue Nation is seeking a Box Office Representative who will assist guests at live events by performing duties, such as collecting admission tickets and passes from guests, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.Pay Rate: $24.00What will you do?Accountable for daily supervision and leadership of front-line Guest Services StaffDemonstrate a positive attitude and operate with high energy throughout the entire shiftFunction as a role model to front line colleagues by demonstrating an optimistic demeanor, and achievement of company objectives and goalsAbility to work collaboratively with Security and other departments during events and in an emergency.Assess, evaluate and coach front-line Guest Services StaffProvide consistent, fair and timely feedback to front-line Guest Services StaffManage the content and delivery of pre-shift meetingsEnsures that front-line Guest Services Staff are performing their overall job functions, maintaining uniform standards, and delivering exceptional guest experiences.Highly responsive to emergencies in a fast-paced, time sensitive environment.Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.Addresses customer concerns and questions in a timely and efficient matter while offering recovery solutions when necessary.Assists with pre-event setup duties including front-line Guest Services Staff assignments.Inspects and ensures guest environments are up to venue standards and all emergency exit pathways are clear and accessible prior to opening.Works with Accessibility Services group as necessary for possible seat relocations.Recommend and enforce disciplinary actions as necessary.Act as a liaison between upper management and staff.Ensure all company policies and standards are being met.Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.What do you need to succeed?The ideal candidate will have a minimum of 3-5 years' Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.Demonstrate experience completing reports and documenting staff performanceAbility to engage and develop collaborative relationships and influence within team and across departmentsAdept at maintaining a positive, open, approachable, and professional relationship with a diverse groupComfortable with managing conflict and responding to customer problems with a sense of urgencyAbility to demonstrate success in managing multiple tasks while under tight deadlinesAbility to hold team accountable for outcomes and monitor performanceDemonstrate experience coaching, mentoring and developing staff to perform at high levelsCommitment to providing a high-quality service experience for guestsPossess exceptional attention to detail and follow-up skillsDemonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistencyMust be available to work a flexible schedule inclusive of early mornings, weekends, nights, and holidaysMust be willing to travel to other NY Venues as neededMust be able to pass and maintain certification in a comprehensive alcohol management program.This position is part time and is scheduled based on events.Special RequirementsAbility to walk/stand for at least 7 hours per dayAbility to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.Bending and constant motion is often requiredMust be able to work within an environment with loud noises and everchanging visualsAbility to stand and move about the venue throughout the duration of the shift.The expected compensation for this position is:$20.00 USD - $25.00 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.