Human Resources (HR) Contact Center Specialist
Full-time
ABB Inc
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:
Solutions Support Manager __ Your role and responsibilities: ABB is looking for a driven, customer-focused professional who will get to make an impact in the daily lives of employees across the US and Puerto Rico. In this role, you will have the opportunity to perform day-to-day HR transactions for one or several assigned service lines or countries, while also managing complex and escalated tasks. Each day, you will ensure a high-quality customer experience by committing to complete, accurate and timely completion of HR transactions. You will also showcase your expertise by supporting the globally set standards for HR operations and ensuring that the respective business processes adhere to the local legal and regulatory requirements. The work model for the role is hybrid out of the Cary, NC office location. #LI-Hybrid You will be mainly accountable for:
Solutions Support Manager __ Your role and responsibilities: ABB is looking for a driven, customer-focused professional who will get to make an impact in the daily lives of employees across the US and Puerto Rico. In this role, you will have the opportunity to perform day-to-day HR transactions for one or several assigned service lines or countries, while also managing complex and escalated tasks. Each day, you will ensure a high-quality customer experience by committing to complete, accurate and timely completion of HR transactions. You will also showcase your expertise by supporting the globally set standards for HR operations and ensuring that the respective business processes adhere to the local legal and regulatory requirements. The work model for the role is hybrid out of the Cary, NC office location. #LI-Hybrid You will be mainly accountable for:
- Executing and delivering HR services in compliance with agreed business processes, KPIs and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility.
- Handling HR inquiries that come in via AskHR tickets and phone.
- Acting as an expert in complex business cases/projects by offering operations expertise and knowledge and driving collaboration across different countries and functions.
- Identifying deficiencies/improvements in existing business processes, taking responsibility for the handling Root Cause Analysis (RCA) and proactively recommending enhancements and/or simplification based on day-to-day experience.
- Performing control tasks with autonomy, including 4-eye-check / SOX checks, data protection and country legal/regulatory compliance tasks.
- Bachelor's degree is preferred but not required, 3+ years of HR experience
- Possess skills in managing the daily HR workload on an ongoing basis
- Capable of assisting customers and resolving complex issues
- Excellent customer service skills
- Proven track record of managing escalations swiftly and effectively
- Possess an enhanced knowledge of HR General topics
- Excellent verbal and written communication
- Candidates must already possess authorization to work for ABB in the US
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Vacancy posted 2 days ago
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