Client Retention Representative (B2B Sales) - Cleveland, OH

Build a Career Helping Local Businesses

Universal Energy Solutions is hiring full-time Client Retention Representatives to join our Cleveland team, serving businesses throughout the Greater Akron area.

In this role, you’ll work directly with business owners to review their electricity and natural gas supply plans, introduce competitive supplier options, and recommend solutions that fit their business needs. You’ll primarily support existing customer relationships while continuing to grow your portfolio through new business development.

Unlike many customer-facing positions where every month starts over, you’ll build a book of business that can continue generating recurring income through customer renewals and long-term relationships.

Why This Opportunity Is Different

Many customer service and sales jobs focus only on solving today’s problems. Here, you’ll build lasting relationships with local business owners while creating a customer portfolio that can continue producing income through future renewals and residual commissions.

Many of our Client Retention Representatives have built long-term careers with us because they’ve developed trusted relationships with customers who continue working with them year after year.

We also believe the best leaders are developed from within. As we continue expanding into more than 20+ additional markets over the next few years, we’re creating new leadership opportunities for Client Retention Representatives who want to grow into management roles.

What You’ll Do

Your day begins at the office, where you’ll connect with your team, prepare for the day ahead, and follow up with existing customer accounts before heading into your assigned territory. From there, you’ll control your productivity for the day in order to crush your goals. Responsibilities typically include:

• Build lasting relationships with existing commercial customers.
• Meet face-to-face with local business owners and decision-makers.
• Review current electricity and natural gas supply plans.
• Help businesses identify opportunities to reduce their energy costs.
• Recommend energy supplier options based on each customer’s needs.
• Support customers through future renewals and ongoing energy needs.
• Develop new business opportunities between customer appointments.
• Build and grow your own portfolio of commercial accounts.
• Travel throughout an assigned territory (typically within a 30-mile radius of the office).

Is This a Good Fit for You?

Successful Client Retention Representatives come from a variety of backgrounds, but they all enjoy working with people, building relationships, and helping customers find solutions. Many of our top performers previously worked in customer service, retail, hospitality, banking, sales, or other customer-facing roles. Former athletes also tend to excel because they’re competitive, coachable, and motivated by achieving goals. If you’re someone with a strong work ethic, a positive attitude, and the drive to continually improve, we’ll provide the training and support to help you succeed.

Compensation

We offer two compensation paths designed to support both experienced sales professionals and those building their careers.

Base Pay + Commission - competitive compensation structure

• Weekly base pay while you learn and build confidence
• Tier 1 commissions on new accounts (capped)

Commission-Only - maximum earning potential

• Tier 2 commissions on new accounts (uncapped)
• Qualified to earn residual commission on accounts you manage and retain
• Recommended for experienced sales professionals who are ready to hit the ground running

Typical on target earnings range from $65,000–$90,000, with many Account Managers averaging $70,000 during their first year.

Top performers have historically earned over $100,000+ in their first year , and many long-tenured Account Managers continue earning well into six figures by building and maintaining a strong book of business.

Paid Training & Career Development

Whether you’re already experienced in sales or transitioning from another customer-facing career, we’ll provide paid hands-on training as you get started. We're also committed to providing continual career coaching and mentorship to help you build a long-term, successful career with us. We understand that our growth as a company is predicated on the growth of our individual team members.

About Universal Energy Solutions

Universal Energy Solutions helps businesses reduce their energy costs by connecting them with competitive electricity and natural gas supplier programs. UES Careers is the recruiting arm of Universal Energy Solutions, supporting hiring across our growing nationwide network of independently owned and operated offices.

Requirements

Required

• Minimum of 2 years of related sales experience
• Valid driver’s license
• Reliable personal vehicle
• Authorized to work in the United States
• Strong communication and interpersonal skills
• Comfortable meeting with business owners face-to-face

Preferred

• Previous experience in sales, customer service, retail, hospitality, or another customer-facing role
• Self-motivated with strong communication and organizational skills
• Prior knowledge and experience in the deregulated energy field

Benefits

Compensation & Incentives

• Multiple compensation paths designed to support your career goals
• Paid training
• Commission paid weekly
• Additional performance-based incentives and bonuses

Career Development

• Hands-on training from experienced mentors
• Ongoing career coaching
• Advancement opportunities into Management positions

Additional Benefits

• Health benefits after eligibility requirements are met
• Team-oriented work environment