Sales Support Coordinator

JOB TITLE: Sales Support Coordinator

REPORTS TO: Sales Support Manager

STATUS: Full time, non-exempt

LOCATION: Bellingham, WA (on-site)

SALARY RANGE: $24.00-$27.00/hour

BENEFITS: Medical, dental, and vision insurance, optional FSA/HSA, 401k with 6% employer match, life and AD&D insurance, Employee Assistance Program, short & long term disability, tuition reimbursement, 21.67 days of paid time off + 10 holidays

About Tidal Vision:

We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands. We foster open, direct communication, and a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.

About Cesco Solutions:

Cesco Solutions is an industrial water treatment provider specializing in high-organics wastewater from food processing and related industries. As part of Tidal Vision, Cesco leverages chitosan-based chemistry as a sustainable alternative to traditional metal-based coagulants to improve clarification, reduce sludge, and enhance treatment efficiency. By combining advanced chemistry, application expertise, and operational support, Cesco helps facilities optimize wastewater performance, lower chemical consumption, and maintain regulatory compliance while advancing more sustainable treatment practices.

About Our Unique Work Culture:

Tidal Vision and Cesco Solutions strive to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company-wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organization.

Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision.

Position Summary:

The Sales Support Coordinator plays an important role in supporting the Commercial Sales team and contributing to revenue growth by helping with sales opportunities from initial inquiry through quotation, order processing, and fulfillment. This role coordinates customer setup, order entry, purchasing, and service inquiries while maintaining accurate records and providing timely, professional communication to customers and sales team members. Working closely with Sales, Accounting, Production, Logistics, vendors, and other partners, the coordinator helps resolve issues, organize resources, and keep customer requirements and orders moving smoothly. The ideal candidate is detail-oriented, adaptable, and comfortable using ERP, CRM, and Microsoft Office tools to support a dynamic, customer-focused environment.

Key Responsibilities:

• Customer Setup & Order Processing: Enter, track, and manage customer orders and data accuracy from confirmation to delivery. Handle the processing of orders with accuracy and timeliness. Maintain customer forms, item data, product attributes, pricing, and customer item records.

• Customer Service: Respond promptly and professionally to questions from customers and sales team members, providing accurate information and helpful guidance. Manage inbound calls and emails, investigate and resolve product, order, and shipping concerns, and share relevant details such as pricing, order status, and shipment tracking. Communicate unexpected delays, issues, or changes clearly to customers and coworkers, coordinate with the appropriate departments to find solutions, and follow up to help ensure concerns are addressed.

• Purchasing: Communicate with vendors, request quotes, negotiate pricing, and place orders for supplies and equipment.

• Team Collaboration: Build strong working relationships across Sales, Accounting, Production, and Logistics by understanding each department’s responsibilities, processes, and areas of expertise. Coordinate with the appropriate teams to identify and obtain the resources, information, and support needed, share relevant updates, and help ensure work moves forward smoothly across departments.

• Sales Support:
  • Assist in the preparation and organizing of equipment and resources for the sales team. Coordinate additional technical or operational resources when necessary to support an opportunity or customer requirement. The ideal candidate will have strong attention to detail and the ability to interpret requirements, drawings, measurements, equipment information, and other technical details.

• Sales Support:
  • Provide ongoing support to the sales team by answering questions, helping team members locate and access the resources, tools, and information they need, and offering guidance on relevant systems and processes. When needed, train or coach team members on how to use these systems effectively, troubleshoot common issues, and direct them to additional support or documentation.

• Flexible and adaptable to organizational change and growth. Able to work independently, take initiative, reprioritize tasks as needs evolve, and work effectively in a dynamic environment where priorities and expectations can shift.

• Other projects, tasks, and responsibilities as assigned.

Basic Qualifications:

• 2+ years experience in a Sales Support role or related. Experience working in a manufacturing environment and/or knowledge of ordering, shipping, receiving, production and order fulfillment preferred.

• 2+ years experience with ERP and CRM systems, NetSuite preferred.

• Demonstrated proficiency with MS Office Suite, particularly MS Excel.

• Demonstrated understanding of sales principles and customer service practices. Ability to communicate effectively and have professional phone and email etiquette. Experience in a customer-facing role preferred.

Licensing & Special Requirements:

• Subject to a criminal background check.

• Must have a valid driver license.

Working Conditions:

Work is performed primarily in an office setting. Must be able to sit, stand, and walk for extended periods, as well as occasionally lift up to 25 pounds. You may also be expected to visit manufacturing and warehouse areas of the facility as needed.

Tidal Vision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.