Regional Service Manager: Heavy-Duty Trucks (West)

Autocar, LLC

headquartered in Birmingham, AL,

a

manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar's severe-duty vocational trucks provide

customers with

the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best

service,

and provide a complete solution for customers' needs.
Summary:
The

Regional Service Manager

position is responsible for managing

all aspects of service for

dealerships and

customers and ensures

satisfaction with service work.

Assist customers

and dealers with troubleshooting and repair of service-related problems.
Location

Remote/San Francisco CA area
What We Offer

Competitive compensation

that recognizes your skills, experience, and impact
Performance-based annual bonuses

that reward results and contributions
Comprehensive medical, dental, and vision coverage

to support your well-being
401(k) with a 4% company match

to help you invest in your future
8 paid company holidays

to rest, recharge, and maintain work-life balance
Key Responsibilities:
Responsible for the overall service delivery

performance levels and

customer satisfaction levels

of assigned Region.
Assists in

developing

corrective action plans with assigned

dealerships and customers

to close any service delivery gaps identified.
Tracks,

reports

and follows-up on product and technical issues

for dealerships and customers

by proactively working with Autocar Solutions Team
Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload.
Develops

and manages

strong relationships at all levels of the customer's organization

and maintains customer confidence in the Autocar product.
Develop

strong relationships with Regional Business Managers and National Account Sales in their region
Coordinates

with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
Coordinates cost effective, self-managed travel schedules.
Other duties may be assigned.
Requirements:
Education:
Bachelor's

degree (B. A.) from four-year College or university; or

three to five

years related experience and/or training; or equivalent combination of education and experience.
Class B- Commercial Driver License

or ability to obtain

is

required.
Automotive Service Excellence (ASE) Certification

or ability to obtain

is

required.
Cummins Certification is

preferred.
Allison Certification is

preferred.
Ability to Autocar Master Technician Certification
Experience:
Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is

preferred.
Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.
A thorough working knowledge of:
MS Office
AXIS (Team Center Engineering - IMAN, QAD, ADNET)

preferred
Physical Requirements:
Ability to sit at a desk for extended periods while working on computer-aided design software.
Capable of standing, walking, and bending during lab testing or production floor visits.
Ability to lift and carry up to 25 pounds, such as electrical components or testing equipment.
Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens.
Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may

be required

to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity:
Autocar

is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
Reasonable Accommodations (ADA Compliance

Autocar

complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.

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