Senior Property Inspection Specialist

Senior Property Inspection Specialist

At PEMCO, we're all about people our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America's Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same enabling all individuals to achieve their full potential.

PEMCO has an opportunity for a Senior Property Inspection Specialist to join our community. The Senior Property Inspection Specialist position is responsible for obtaining and analyzing property risk exposure information and educating others through collaboration with the Underwriting management team and staff to assist in the growth and retention of profitable business.

What You'll Be Doing:

• Oversee inspection vendor program including onboarding, training, workflow, and quality assurance. Participate on an as needed basis as a project SME, conduct project research, or fill in for a supervisor as a technical resource.
• Occasional CAT duty as needed
• Maintain ongoing education focused on technical home construction, including high-value homes, code changes, new materials and construction methods, construction type and property risk guidelines, use of valuator tools, geographic replacement value and property risk differences, and known concerns within the industry for residential housing. Identify, analyze and recommend improvements and changes to inspection workflow, guidelines, and automated rules.
• Ensure prompt and accurate delivery of requested inspections.
• Develop, direct, and present technical and educational assistance to underwriters and staff in other departments such as Sales and Product.
• Maintain network of Property Claims resources and knowledge of company property loss experience and trends.
• Deliver results though a collaborative environment by communicating openly and contributing equitably to maximize contribution based on volume of inspection requests.
• Assist with escalated issues relating to the inspection program and provide solutions.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• Associates degree or equivalent work experience (Construction management, business or equivalent) is required
• B.A. or B.S. degree or equivalent work experience
• 4 years' experience in property related insurance role with increasing levels of responsibility is required
• Chartered Property Casualty Underwriter (CPCU) designation preferred
• Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Job specific: Valid driver's license and a good driving record is required
• Independent: Is highly self-motivated and self-directed. The ability to work with limited direction and communicate relevant information to the appropriate levels during times of uncertainty is required
• Organized: Has excellent time management skills and easily manages multiple tasks, activities, and projects
• Highly Analytical: Is passionate about working with disparate datasets bringing data together to answer business questions. Collaborates to create, manage, and translate data to meaningful insights. Can work with external vendors to integrate data for analysis; knows how to build efficient and scalable infrastructure and data models
• Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
• Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
• Complex Problem Solving: Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience
• Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well

What We Value:

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data.
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes. Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose.
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.
• Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation: The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience.

Greater Seattle area target pay range: $105,762-$129,264. The full pay range is $88,135-$146,891. Outside greater Seattle area target pay range: $93,337-$114,079. The full pay range is $77,781-$129,634.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO's 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Granted four (4) floating holidays immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.