Service & Fleet Manager

Job Description

Service & Fleet Manager \n

Company: Sanlorenzo of the Americas LLC

Location: Fort Lauderdale, Florida

Employment Type: Full-time

Work Arrangement: On-site

Sanlorenzo is a globally recognized Italian luxury yacht builder, renowned for its craftsmanship, innovation, and commitment to excellence.

Sanlorenzo of the Americas oversees commercial, service, and operational activities throughout the Americas, working closely with Italian Headquarters, yacht owners, captains, and industry professionals to deliver exceptional standards of quality and customer support.

Sanlorenzo of the Americas is seeking an experienced and highly motivated  Service & Fleet Manager to oversee yacht service operations and corporate fleet management throughout the Americas.

This position combines technical expertise, operational leadership, and resource management to ensure efficient service execution, effective warranty coordination, and the highest standards of yacht maintenance and operational readiness.

The successful candidate will manage service activities, supervise fleet operations, coordinate external contractors and technical resources, and work closely with Italian Headquarters, yacht owners, captains, and internal departments.

The role requires a hands-on professional with strong technical knowledge, excellent organizational skills, and the ability to independently manage complex operational activities in a dynamic international environment.

Service & Warranty Management

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• Manage and coordinate yacht service operations, including warranty interventions, technical assistance, troubleshooting, and maintenance.
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• Coordinate warranty claims, technical investigations, and corrective actions with Italian Headquarters.
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• Manage vessel-specific warranty budgets, monitoring expenditures and ensuring compliance with established financial limits.
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• Supervise external technicians, contractors, and service providers, ensuring quality and timely completion of interventions.
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• Maintain accurate service records, technical documentation, and warranty reports.
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Fleet Operations & Management

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• Oversee corporate yacht fleet operations throughout the Americas.
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• Coordinate yacht preparation upon arrival, during company management, and prior to final delivery.
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• Ensure vessels are properly maintained and prepared for client visits, sea trials, commercial activities, and events.
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• Plan and supervise shipyard periods, maintenance activities, vessel movements, and operational logistics.
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• Manage fleet operating budgets, maintenance schedules, and external resources.
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• Coordinate yacht preparation and operational support for major boat shows and exhibitions.
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• Oversee operational activities associated with Foreign Trade Zones (FTZ), working with the relevant logistics and customs professionals.
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Yacht Delivery & Technical Coordination

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• Organize and coordinate pre-delivery surveys, technical inspections, and acceptance procedures.
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• Monitor outstanding technical items and coordinate their resolution before delivery.
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• Manage technical handovers and coordinate acceptance documentation with the Sales Team.
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• Provide technical familiarization and training to yacht captains regarding onboard systems, equipment, and maintenance procedures.
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• Collaborate with Italian Headquarters and internal departments to ensure efficient delivery preparation and execution.
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Team Leadership & Resource Management

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• Supervise internal operational personnel and coordinate external service providers.
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• Manage operational priorities, contractor schedules, and resource allocation.
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• Negotiate pricing and commercial terms with shipyards, marinas, suppliers, and contractors within established authorization limits.
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• Monitor operational expenditures, supplier performance, and cost efficiency.
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• Coordinate procurement of spare parts, equipment, and technical services.
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• Collaborate with Finance and Accounting to ensure proper cost allocation and invoice processing.
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Communication & Coordination

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• Serve as a key operational liaison between Italian Headquarters and the Americas organization.
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• Maintain effective communication with yacht owners, captains, and representatives regarding service and operational matters.
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• Coordinate with commercial teams on yacht availability, technical readiness, delivery schedules, and service-related developments.
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• Provide regular operational updates and reports to senior management.
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• Ensure effective collaboration between technical teams, service providers, and internal departments.
  
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• Proven experience in yacht service management, fleet operations, technical management, or related marine industry roles.
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• Strong technical understanding of luxury motor yachts, onboard systems, maintenance requirements, and troubleshooting procedures.
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• Experience managing shipyard activities, technical contractors, and external service providers.
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• Demonstrated ability to coordinate multiple vessels, operational priorities, and complex maintenance schedules.
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• Experience managing operational budgets, supplier negotiations, and cost control.
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• Strong leadership, organizational, and problem-solving skills.
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• Excellent communication skills and ability to interact professionally with yacht owners, captains, and international teams.
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• Proficiency in Microsoft Office and technical reporting tools.
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• Fluent English required; Italian language skills are an advantage.
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• Willingness to travel as required throughout the Americas.
  
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This is an opportunity to join one of the world’s most prestigious luxury yacht builders and play a key role in managing its service operations and corporate fleet throughout the Americas.

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• The position offers a dynamic international working environment, direct collaboration with Italian Headquarters, and the opportunity to contribute to the operational excellence and customer experience associated with the Sanlorenzo brand.
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