Assistant Customer Service Manager

SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Assistant Customer Service Manager will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture. ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfaction Learns and uses the three E’s: Engagement, Educate, Empowerment Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Maintains customer satisfaction by providing solutions to customer concerns Assists in training and developing front end staff Assists in controlling shrink, expenses and labor Responsible for company assets including cash accountability Processes information and merchandise through computer system and POS register system at lanes and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Work varied hours/days to oversee front end operations. Follows all store and department policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor KEY ATTRIBUTES Passion/purpose Foodie/farmer Thirst for knowledge/curious/inquisitive People enthusiast/outgoing Genuine Good communicator/desire to share Trendy/fun Honest Techie Friendly Leadership skills People/Communication skills Integrity Ability to multi-task SUPERVISORY RESPONSIBILITIES Assists with supervising Associates on the Front End in the absence of the Customer Service Manager Overall direction, coordination, and evaluation of the Front End and Associates. Follows NFI policies and applicable federal, state and local laws. Plan, assign, and direct work Address complaints and resolves problems EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) Minimum of 6 months retail experience Knowledge of retail computer systems, Word and Excel a plus LANGUAGE SKILLS Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Basic math concepts (addition, subtraction, division, multiplication and sales per associate hour). CERTIFICATES, LICENSES, REGISTRATIONS There are no required certifications, licenses, or registrations. RECOMMENDED EQUIPMENT Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Noise Level Moderate PAY RANGE (depends on industry experience) $16 up to $18/hour (IL Locations Only) BENEFITS Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program #J-18808-Ljbffr