Branded Merch/Promo Sales Associate

Position: Sales Associate
Reports to: Senior Director, Promo Department
FLSA Status: Exempt
Department: Promotional Products
Location/Shift: Lahlouh, Inc. (Burlingame, CA)

Job Description: Promo  Sales Associate

Position Summary
Handles a variety of projects in a fast-paced environment. This role collaborates directly with clients and Print Account Executive partners to create solutions that meet client goals, target specific audiences, reflect corporate values, and align with their brand. Success in this position requires strong customer service skills, excellent communication (both written and verbal), keen attention to detail, and a positive, proactive attitude.

Core Responsibilities

• Respond to client inquiries about promotional products and assist with their requests.
• Use your understanding of clients’ branding needs to create visual presentations that highlight tailored solutions.
• Provide outstanding service to clients, vendors, and team members by ensuring clear communication and smooth processes.
• Work with vendors and suppliers daily to manage product information, orders, and updates.
• Participate in offsite client events or industry trade shows and attend internal meetings on new products.
• Foster and create partnerships with our suppliers

Skills/Qualifications:

• 1+ year of experience in a similar sales support, marketing, or promotional products role.
• Proven ability to build and maintain strong client relationships.
• Superior organizational, communication, and customer service skills.
• Must be highly detail oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion
• Team-oriented attitude with a proactive and adaptable mindset.
• Proficiency in Microsoft Office, and familiarity with design tools like Adobe Photoshop or Illustrator.
• CRM Software Experience (Salesforce, Hubspot, SugarCRM, etc..)
• General understanding and proficiency in Commonsku, ESP, and basic artwork requirements a plus

Education

• Undergraduate degree or equivalent work experience preferred.

Salary 

• 70,000 to 75,000 annually