2nd Shift-Service Professional (Janitorial)

About the Role

The Service Professional (Janitorial) plays a critical role in maintaining cleanliness, disinfection, and overall appearance of commercial properties across the United States. This position ensures that all assigned areas are cleaned to the highest standards, contributing to a safe and welcoming environment for occupants and visitors. The role involves the use of various cleaning tools and chemicals, requiring adherence to safety protocols and attention to detail. The Service Professional will work independently or as part of a team to complete daily cleaning schedules efficiently and effectively. Ultimately, this position supports the health and well-being of the facilities by providing consistent and reliable janitorial services.

In every aspect of this role, the Service Professional (Janitorial) is expected to exemplify the company’s core values:

1. Take it Personally: Demonstrate ownership and accountability for the success of every task and team supported.
2. Start with Kindness: Foster respectful, supportive interactions with colleagues, clients, and partners.
3. Every Client. Our Only Client.: Treat every client interaction as a top priority, ensuring exceptional service.
4. Outperform. Overdeliver.: Consistently exceed expectations by identifying opportunities to enhance results.

Essential Functions

• Maintain building security and safety by securing office and building entrances in accordance with established procedures.
• Monitor facilities for unauthorized occupants and report any security concerns to management. Turn off lights and set alarms as required.
• Clean, sanitize, and maintain restrooms, including replenishing soap, paper products, and other restroom supplies.
• Collect, remove, and properly dispose of trash and waste materials.
• Clean and maintain floors through sweeping, mopping, vacuuming, and other appropriate cleaning methods.
• Follow established safety procedures for the use of chemical cleaners and powered equipment. Safely operate all job-related tools and equipment.
• Notify management of maintenance issues, needed repairs, or required additions to building systems and facilities.
• Monitor inventory levels and request cleaning supplies and equipment as needed to ensure uninterrupted operations.
• Clean blinds, interior and exterior glass surfaces, entrance windows, partitions, and mirrors using appropriate cleaning methods and equipment.
• Clean and polish furniture, fixtures, and other surfaces to maintain a professional appearance.
• Dust and wipe furniture, walls, equipment, machinery, and other surfaces.
• Empty and clean ash receptacles, where applicable.
• Collect, sort, and properly handle recyclable materials in accordance with company procedures.
• In medical facilities, safely handle, transport, and dispose of biohazardous waste in compliance with applicable regulations and company policies.
• Perform additional duties and responsibilities as assigned.

Competencies

• Adaptability: Adapts to change, open to new ideas and responsibilities.
• Communication: Communicates well, delivers presentations, has good listening skills.
• Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Job Knowledge: Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Productivity: Manages workload, works efficiently, meets goals and objectives.

Minimum Qualifications

• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning chemicals and supplies, including safe handling and usage.
• Reliable transportation to travel to various job sites within the assigned region.
• Strong attention to detail and commitment to maintaining cleanliness standards.
• Good communication skills to interact professionally with clients and team members.
• Legal authorization to work in the United States.

Preferred Qualifications

• Previous experience in janitorial or custodial services.
• Familiarity with commercial cleaning equipment such as floor scrubbers and carpet extractors.
• Certification in OSHA or other workplace safety training.
• Flexibility to work varied shifts including evenings, weekends, or holidays as needed.