Sr. Dealer Experience Specialist

Requisition Summary

As a Senior Dealer Experience Specialist, you’ll be the vital link connecting PACCAR dealers, suppliers, and technical support teams. This is your chance to work in a variety of applications, grow your truck expertise, and build a powerful network – all while ensuring critical orders flow seamlessly. If you have a high attention to detail and love making an impact, this role is your opportunity to shine!

Job Functions / Responsibilities

• Advise customers concerning order status, changes, shipping information, product availability, product programs and pricing policies
• Process orders related to product marketing quotes, initial stocking orders and technical research inquiries, ensuring accuracy and compliance with audit policies
• Conduct truck analysis to validate the accuracy of customer requests
• Act as liaison between truck factories, dealers and technical research teams to verify part information ordered is correct for the application of the truck
• Resolve issues pertaining to shipments, expediting and special-order handling
• Access multiple applications to ensure truck compliance with various government regulations
• Work closely with Product Marketing to understand key marketing objectives, supplier relationships and crucial policies related to specific targeted product lines
• Crosstrain in all areas of the Dealer Experience department
• Participate in department initiatives and projects using Six Sigma methodology

Qualifications

• Bachelor’s degree desired
• One year of related industry experience required, dealer/customer facing responsibilities preferred
• Excellent communication skills both verbal and written
• Ability to work in a demanding and fast paced customer-oriented environment
• Positive attitude towards service while managing difficult situations
• Strong PC skills, including Word, Excel, as well as typing skills
• Excellent multi-tasker, problem solver, and highly attentive to details
• Ability to think outside of the box and make decisions in ambiguous situations
• Demonstrated ability to follow up on tasks until they are brought to closure
• French or Spanish language a plus

Additional Job Board Information

PACCAR Benefits:

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.



 

Additional Information:

• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!