IT Desktop Support Technician

IT Desktop Support Technician

HonorVet Technologies is a Service Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Job Title: IT Desktop Support Technician Location: Aliso Viejo, CA 92656 (Onsite) Duration: 6 months

The IT Desktop Support Technician provides advanced hands-on technical support for onsite and remote employees, with responsibility for desktop/laptop deployments, IT asset management, onboarding/offboarding, troubleshooting, and operational support. The role ensures reliable, secure, and scalable IT services while delivering excellent customer service and contributing to IT projects and process improvements.

Key Responsibilities

• Develop training materials, technical procedures, and user documentation; train employees on hardware and software.
• Prepare and configure computers and equipment for new and existing employees, including operating systems, software, peripherals, and cabling.
• Deploy, configure, maintain, and perform minor repairs on desktop and laptop hardware, software, and peripheral devices.
• Own and support employee onboarding and offboarding activities, including equipment provisioning, account/access coordination, and asset recovery.
• Troubleshoot Windows and macOS operating systems, applications, hardware, peripherals, and connectivity issues.
• Diagnose technical problems using user interviews, technical documentation, system diagnostics, and established troubleshooting procedures.
• Maintain accurate records of tickets, incidents, installations, repairs, assets, and corrective actions.
• Escalate major hardware/software issues and defective products to appropriate vendors or technical resources.
• Provide regular status updates regarding tickets, open issues, projects, and operational activities.
• Make recommendations regarding hardware, software, and technology solutions based on organizational needs.
• Support ongoing IT projects, system improvements, and initiatives related to stability, security, and scalability.
• Manage priorities and workload independently while maintaining a high level of customer service.

Required Skills

• High school diploma or equivalent experience required; bachelor's degree preferred.
• 2–5 years of related desktop/IT support experience.
• Advanced knowledge of Windows, macOS, and enterprise IT environments.
• Experience supporting Active Directory, Microsoft Entra ID, and Microsoft 365/Office 365.
• Strong desktop and laptop deployment, configuration, troubleshooting, and repair skills.
• Working knowledge of hardware, operating systems, software applications, peripherals, and basic networking concepts.
• Strong problem-solving and diagnostic abilities.
• Ability to read and interpret technical documentation and installation specifications.
• Ability to plan, prioritize, and manage workload with minimal supervision.
• Excellent customer service, communication, and interpersonal skills.
• Strong documentation and ticket-management practices.
• Ability to support both onsite and remote employees in a fast-paced environment.

Preferred Skills

• Experience managing IT assets throughout their lifecycle.
• Experience with enterprise endpoint management and software deployment tools.
• Experience supporting Microsoft 365 administration and enterprise identity environments.
• Familiarity with security best practices, endpoint security, and access management.
• Experience creating IT training materials, knowledge-base articles, and standard operating procedures.
• Experience coordinating with hardware/software vendors and third-party technical support.
• Experience participating in IT infrastructure, endpoint, security, or process-improvement projects.
• Strong understanding of IT service management and ticketing workflows.
• Ability to identify recurring technical issues and recommend scalable operational improvements.