Operations Manager/Trainer (contingent 045)

Overview Job Category : Operations Requisition Number : OPERA001887 Locations: Showing 1 location Responsibilities Oversee system procurement, fielding, sustainment, and lifecycle management of BCC systems in support of operational requirements. Coordinate with Army units and government stakeholders to execute fielding events, training, troubleshooting, and post-deployment support. Manage logistics and operational support for personnel and systems deployed to CONUS and OCONUS locations. Support and execute Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and related integration activities. Manage system upgrades, enhancements, and technology refresh initiatives to ensure continued operational effectiveness. Conduct training on the use and operation of biometric collection systems, ensuring end-user proficiency and mission readiness. Develop, update, and maintain user guides, lesson plans, training curricula, and other instructional materials. Provide technical field support and serve as a liaison between engineers, contractors, military personnel, and government civilians. Ensure effective communication across all stakeholders to promote collaboration, resolve issues, and maintain high levels of customer satisfaction. Support troubleshooting efforts and assist in resolving technical and operational issues in deployed environments. Required Qualifications Experience working with biometric technologies and identity management systems. Experience supporting DoW or other U.S. Government contracts, with strong understanding of Army acquisition and sustainment processes. Direct experience with Army Total Package Fielding (TPF), including NEF, NET, PI, and Technical Field Support. Strong written and verbal communication skills with the ability to engage effectively across technical and non-technical audiences. Experience coordinating fielding, training, and sustainment activities with military units and government stakeholders. Ability to manage multiple priorities in dynamic operational environments. Adhere to the company’s AS9100 and QMS policies, procedures and guidelines. Other duties as assigned. Preferred Qualifications Experience supporting biometric collection systems (BCC) or similar mission-critical government systems. Familiarity with CONUS and OCONUS deployment support activities. Experience developing technical training materials and delivering structured instruction to end users. Strong understanding of system lifecycle management and operational sustainment practices. Education/Experience Bachelor’s Degree in relevant discipline. Seven (7) years of relevant experience Qualifications Skills Behaviors Motivations Education Required Bachelors or better. Experience Required Bachelor’s Degree in relevant discipline and Seven (7) years of relevant experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr