Mid-Shift Client Service Associate

The Client Service Associate performs customer transactions for all REMPREX-supported terminals at REMPREX Headquarters, located on-site in Lisle, IL. This individual must be able to process information from multiple technology platforms and in an evolving work environment. The CSA is responsible for timely operating decisions based on those inputs to ensure safe, efficient, and customer-oriented service that meets or exceeds our clients’ expectations. The Client Service Associate executes the transactional workload to process customer transactions. The CSA processes transactions by leveraging a suite of REMPREX technology to improve the customer experience and increase throughput. What You'll Do Provide service to clients utilizing audio/video communication technology Process client transactions via any mode necessary Accurately and efficiently process transactions to maintain safety, security, and compliance within the Intermodal terminal Pay close attention to detail while managing associate console duties Adapt to constant change in a fast‑paced call center environment Quickly learn, adapt and stay abreast of existing and new technologies Other duties and responsibilities as assigned What You'll Need Required High School diploma or equivalent Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs and requirements Strong organization skills, attention to detail, and high levels of professionalism Exceptional time management and multi-tasking skills with the ability to effectively analyze and solve problems Strong verbal communication skills, enabling effective collaboration with team members and clients Demonstrated ability to collaborate effectively within a team environment, fostering positive relationships with colleagues and stakeholders Ability to engage with team members and clients with compassion, fostering a supportive atmosphere that values diverse perspectives Proficiency in Microsoft Office applications and a proven interest in technology and innovation, with a willingness to learn new tools and methodologies Flexibility in scheduling to allow for extended or adjusted hours as necessary to meet business demands Willingness and commitment to REMPREX and client rules and regulations Ability to pass training and maintain credentials as required by the client Preferred Associate degree in a related field Previous customer service or call center experience The CSA works in an office environment, working closely and communicating with others. The position requires long periods of sitting and viewing computer screens. Hours REMPREX is a 24/7/365 operation. This role will work non‑standard hours that may include nights, weekends and holidays when required by the client. Occasionally, the role can require travel and extended work hours, including being available for on‑call duty as needed. While this role primarily works indoors, it may require outdoor work as necessary. To perform this job's essential functions, an employee must meet the physical demands described in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E‑Verify program in certain locations, as required by law. As part of our pre‑employment process, we do require successful completion of a background check and for safety‑sensitive roles, a drug screen. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. REMPREX is a global company and, to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. Benefits Flexible Spending Accounts 401(k) Vacation, Sick & Paid Holidays Leaves of Absence Employee Assistance Program Employer-Paid Life & AD&D Insurance Employer-Paid Short & Long-Term Disability Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance Tuition Reimbursement Employee Referral Program Opportunities to Learn & Grow Your Career A Diverse & Inclusive Company Culture that offers genuine teamwork #J-18808-Ljbffr Remprex, LLC