Solution Support Engineer

Solution Support Engineer

Position Description
CGI is seeking a Solution Support Engineer to join our U.S. Government Solutions team. The Solution Support Engineer plays a critical role in enabling successful pre sales engagements by supporting Strategic Solution Engineers and Solution Engineers during demonstration preparation and execution.

This role provides hands on technical and functional expertise in CGI Advantage ERP, ensuring that demonstration environments, data, and scenarios are accurate, stable, and aligned with customer requirements. Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting.
This role requires strong subject matter expertise, attention to detail, and the ability to operate effectively in fast paced, deadline driven pre sales environments.

This role can be performed in any U.S. CGI office and is a hybrid position, typically requiring 2–3 days onsite per week.

Your future duties and responsibilities
Demo & Environment Readiness
• Prepare, configure, and maintain CGI Advantage ERP demonstration environments
• Design, load, validate, and troubleshoot demo data aligned to customer use cases
• Ensure demo environments meet quality, stability, and readiness standards
• Support multiple concurrent pursuits with accurate and timely preparation

Technical & Functional Support
• Provide technical and functional problem solving related to demo scenarios and system behavior
• Investigate issues encountered during demo preparation and execution
• Collaborate with Solution Engineers to align system behavior with solution narratives

Software Defect Management
• Identify, document, reproduce, and track demo impacting software defects
• Clearly articulate defect details, business impact, and reproduction steps
• Partner with Product, Engineering, and Support teams to support timely resolution
• Validate fixes and document approved workarounds to ensure demo continuity

Collaboration & Continuous Improvement
• Work closely with Strategic Solution Engineers and Solution Engineers as a trusted technical partner
• Contribute to demo standards, known issue documentation, and best practices
• Support continuous improvement of demo processes, tools, and environments
• Proactively analyze competitive landscape to incorporate best practices into ongoing product demonstrations.
• Maintain deep working knowledge of CGI Advantage ERP functionality relevant to target customers

Required qualifications to be successful in this role
• Experience working with CGI Advantage ERP in a functional, technical, or hybrid capacity
• Strong understanding of ERP data structures, configuration, and system behavior
• Experience supporting pre sales demonstrations or customer facing technical activities
• Familiarity with public sector or government financial management systems
• Experience working closely with Solution Engineers or Sales Engineers
• Exposure to enterprise demo environment management or release cycles
• Demonstrated troubleshooting and problem solving skills
• Experience documenting and reporting software defects
• Strong written communication skills with attention to detail
• Ability to manage multiple priorities in a fast paced environment
• Collaborative mindset and ability to work effectively across teams.

CGI anticipates accepting applications through June 30,2026.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $56,600.00 - $121,100.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation including profit participation program
. Comprehensive medical, dental, and vision benefits
. Basic life and accidental death & dismemberment insurance
. Matching contributions through 401(k) plan, and CGI share purchase plan
. Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
. 10 paid holidays per year
. At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
. Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
. Bereavement leave, ranging from 1 to 7 days per year based on relationship.
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

For more detailed information about our benefits offerings visit Benefits | CGI Careers

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.