Senior Production Support Engineer

Sr. Application Support

Sr. Application supports individual liaises between IT and business stakeholders to support the most complex application needs. Provides technical direction and guidance for a wide array of application/infrastructure activities supporting the business applications, processes & procedures across the enterprise. Develops strategic stakeholder relationships within the business units to ensure client satisfaction with complex IT design and the development of efficient business systems. Key deliverables and responsibilities include:

• Participate in architectural discussion and to evaluate the applicability and usefulness of proposed solutions
• Responsible for the support and implementation of solutions and to ensure successful introduction across the organization & with clients
• Perform technical analysis and prepare recommendations as needed
• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors
• Possess a broad knowledge of technical skills and use them to effectively coordinate team members with the supported businesses
• Facilitate decision making and arbitration relating to trade-offs both within and between different solutions
• Possess strong analytical, troubleshooting skills and incident management skills
• Utilize the appropriate technologies and ensure that customers have the solutions best suited to their requirements
• Collaborate with operations teams to ensure solution compatibility with company standards
• Overseeing key operational controls to ensure ongoing operating effectiveness
• Must be a self-starter and self-motivated and be able to prioritize accordingly depending on demands from businesses and app/dev teams
• Be comfortable talking to development, production and infrastructure teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.