EMT, Recuperative Care

Medical Coordinator Assistant

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our clients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.

The Medical Coordinator Assistant is a delegated clinical support role responsible for assisting with client health support, care coordination, and documentation for clients enrolled in Whole Person Care Clinic programs, including Recuperative Care. This role operates only under the direction and supervision of authorized clinical staff and supports health stabilization, recovery, and continuity of care within scope of practice per program guidelines.

The Medical Coordinator Assistant supports CalAIM-covered services in a non-independent capacity and escalates all clinical concerns, changes in condition, or scope-related questions in accordance with WPCC policy and applicable law.

Essential Duties and Responsibilities

• Client Health Support & Monitoring (Delegated, Non-Independent)
• Conduct daily non-clinical wellbeing checks and assist with intake processes under authorized supervision
• Observe and report changes in client condition to supervising staff
• Provide basic health education related to hygiene, wellness routines, and medication adherence without clinical interpretation
• Support a safe, trauma-informed environment for clients recovering from illness or injury
• Medication Support (Delegated)
• Support client self-administration of medications in accordance with WPCC procedures and authorized delegation
• Monitor adherence to medication routines and report concerns promptly
• Maintain accurate and timely medication logs and related documentation
• Escalate medication errors, refusals, adverse reactions, or discrepancies immediately
• Care Coordination Support
• Assist with scheduling and coordinating medical, behavioral health, and specialty appointments
• Support follow-up care activities and referrals under authorized direction
• Participate in daily huddles and interdisciplinary team meetings as assigned
• Collaborate with Case Managers, behavioral health partners, housing staff, and clinical staff to support integrated care
• Documentation & Compliance
• Document health-related interactions, medication support, and coordination activities in the EHR accurately and timely
• Maintain documentation in compliance with HIPAA, CMIA, 42 CFR Part 2, OSHA/Cal-OSHA, and WPCC policies
• Support tracking of program metrics and client health outcomes as directed
• Program & Safety Support
• Maintain clean, safe client care areas and support infection-control procedures
• Assist with basic facility and supply support related to client care operations
• Participate in required training, competency signoffs, and onboarding activities

Qualifications and Requirements

• Required
• High school diploma or equivalent
• Current EMT Certification
• Meet credentialing and certification requirements as defined by WPCC program guidelines
• Basic Life Support (BLS) certification
• Preferred
• Minimum one (1) year of experience in a clinical, shelter, or social services setting
• Experience working with individuals experiencing homelessness, chronic illness, or behavioral health challenges
• Familiarity with electronic health record systems
• Core Competencies
• Delegated clinical support within scope of practice per program guidelines
• Trauma-informed, culturally responsive client interaction
• Professional communication and teamwork
• Accurate documentation and digital literacy
• Organization, prioritization, and time management
• Professional boundary setting and escalation judgment
• Confidentiality and regulatory compliance

Working Conditions & Physical Requirements

• On-site work in recuperative care, shelter, or residential settings
• Regular walking between client rooms and care areas
• Ability to lift to 25 lbs. and assist clients with mobility
• Exposure to clients with communicable conditions or behavioral health needs
• Use of PPE and compliance with OSHA/Cal-OSHA and WPCC safety standards

Schedule Requirements

• Full-time (40 hours/week), Variable shifts
• Must be available for assigned shifts (including nights/weekends)

EEO / ADA Statement

WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodations to qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.