Travel Advisor

Elara Travel is a membership-based travel company for families who travel often and want every trip to be meaningful. Members use Elara's AI planning tool to dream, plan, book, and travel, and they do most of their planning and booking with Elara on their own. Elara's human travel experts handle the rest: they support members alongside the tool, step in when a trip or request needs a person's judgment, and design fully bespoke trips when members want them. Every recommendation is shaped by each member's interests and preferences. Role Description The Travel Advisor is a full-time, salaried, remote role reporting to the Head of Travel. Members do most of their planning and booking with Elara, and you will handle the rest. You will be the expert members turn to for the trips and requests that need a human touch, and you will support them with the plans they are building in Elara. Day-to-day responsibilities include Consulting with members to understand their travel style, preferences, and goals Supporting members with the plans and bookings they are building in Elara, and stepping in when a request needs expert guidance Designing fully bespoke itineraries for members who want them Managing travel arrangements, including hotels, flights, ground transport, and activities Coordinating with hotel concierges, DMCs, guides, and other local partners on behalf of members Staying in touch with members before, during, and after their trips, and resolving travel issues as they come up Working with the Travel, Tech, and Marketing teams to improve Elara's planning tool and the overall member experience Qualifications At least three years of experience as a travel advisor, with luxury or family travel experience preferred Extensive personal travel experience, with firsthand knowledge of destinations and hotels you can share with members A strong commitment to customer service and a high-quality member experience Excellent written and verbal communication skills and careful listening Hands-on experience booking flights, hotels, ground transport, and activities Comfort working with AI planning tools, online booking platforms, and CRM or member management systems; GDS experience (Travelport preferred) is a plus Strong knowledge of global destinations, hotels, and travel logistics; experience with luxury properties is a plus Excellent organization and attention to detail, with the ability to manage many member requests at once in a remote setting Sound judgment, the ability to work independently, and the flexibility to adapt as member needs and travel conditions change Education or training in hospitality, tourism, or a related field is helpful but not required; equivalent experience is valued Location This is a remote role. Applicants must be based in the United States. #J-18808-Ljbffr