Property Operations Manager

*This will be an in-person role in Detroit

Curious about a career with NorthPoint ?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking to add a Commercial Property Manager to our growing team at NorthPoint Management!

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First:

At NorthPoint Development, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Robust Reimbursement Programs: Dependent Care, Tuition, Wellness Spending Account, Cellphone
• Mental Health Reimbursement
• Childcare reimbursement
• $2,000 annual HRA and HSA contribution
• Parental Paid Leave
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

What You’ll Do:

• Provide excellent service to our industrial commercial real estate customers through our core values.
• Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue.
• Ensure that there is 24-hour emergency coverage for the property at all times.
• Conduct periodic inspections of the commercial property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.
• Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Become proficient with the Yardi Property management software, Salesforce and Monday.com.
• Create building and property operating budgets utilizing Yardi Advanced Budgeting
• Complete Property tenant CAM Reconciliations utilizing Yardi.
• Maintain appropriate records, correspondence and file notes in Lease Manager.
• Provide 5 Year Building Capital Plans – Collaborate with Asset Management team on funding the plans/needs.
• Track tenant lease expirations, plan for move-outs/renewals as required.
• Collaborate with the Lease Concierge team to provide new tenants with an Onboarding Resource Guide regarding emergency contacts, Vendor contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
• Participate in new building onboarding punch walks and follow through on completions with the Development Manager and one year warranty review.
• Work directly with the Development Management team to ensure a smooth transition of a building post construction.
• Be proactive in addressing warranty issues during the first 12 months post construction.
• Assist the Regional Director of Property Management with establishment of the Property
• Monitor all key dates and reporting within Yardi and Salesforce.
• Assist the Regional Director of Property Management with establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
• Assist in the production of monthly and annual reports.
• Assist in preparation of transaction related documents.
• Assist in maintaining tenant contact lists in Yardi for the company.
• Aid in the production of departmental reports (e.g. business plans, financial statements, RFPs).
• Contractor coordination.
• Coordinate tenant move-ins/move-outs.
• Approve and/or obtain estimates/bids for repairs at the property. Generate and track Service orders, approvals and distribution.
• Ensure accurate compliance with contracts of all property related invoices and verify and approve all service work order billings.
• Update new property information in Yardi, SalesForce and on Building Engineer reference sheets.
• Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.
• Ensure proper property and GL coding on invoices.
• Investigate cost reduction opportunities.
• Assist corporate accounting with questions related to the property and resolution of vendor issues.
• This position requires at least 50% travel.

Are you passionate about pushing the limits? Are you looking for the freedom to forge your future? If so, we want to talk to you!

Who You Are:

• Strong working knowledge of MS Word, PowerPoint, G-Suite, and Excel
• 2+ years of direct Commercial and Industrial Property Management required
• Industrial Property Management experience.
• Familiarity with maintenance, accounting, and tracking software (i.e. Yardi, Salesforce, and Monday.com) a plus.
• Effectively prioritize and multi-task.
• Excellent people skills.
• Strong working knowledge of general office equipment (copiers, scanners).
• Ability to effectively communicate both orally and in writing with peers, managers and clients.
• Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
• Ability to work independently in a remote atmosphere effectively and efficiently.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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