Desktop Support Engineer

Domain IT Service Management – End Point (Desktop, Laptop, Printer, Mobile Devices) Administration Overview The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting‑edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high‑quality, value‑enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success. Responsibilities Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project’s technical specifications. Assist in execution of test cases based on guidance and test plans, to meet functional requirements. Participate in troubleshooting and resolving production issues, to enhance system reliability. Your contribution to the team Willingness to learn and adapt to new technologies. Ability to assist in code development, refinement and testing, adhering to guidance and best practices. Focused on developing competence for activities as part of the entire SDLC life cycle. A collaborative mindset with effective communication skills. Dedication to continuous improvement and knowledge sharing. Required skill and experience Handle and resolve user problems with hardware and software, including printer support (on site/remote/by phone). Respond to client support requests raised through ITSM tool/emails. Troubleshoot hardware and software issues on laptops, desktops, workstations, etc. and maintain optimum performance. Address customer requests for installation, configuration, test, maintenance of hardware and software components. Support root cause analysis of equipment problems and provide effective diagnosis, responding to customer requests via phone and e‑mail in a timely and accurate manner. Conduct installing and upgrading operating systems and computer software and visiting the client’s desk when needed. Preferred skill and experience Working knowledge administering desktop applications, tech refresh, OS (Windows 10/11) deployments and configurations, meeting support and meeting SLAs. Proficient in hardware troubleshooting skills – replace parts in laptops/desktops. Exposure to ITIL based processes will be advantageous. Good knowledge of MS Office suite. Excellent communication and client interaction skills along with exceptional written and verbal skills as well as technical documentation. Extraordinary planning, project management, coordination, and analytical skills. Additional required qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of each year of education. This position may require relocation and/or travel to the work/project location. Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr