Clinical Program Manager

Overview Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to help patients access and adhere to critical medications. Valeris provides data and strategic insights, patient support services, and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. The company serves more than 500 life sciences customers and has provided access and affordability assistance to millions of patients. Valeris is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. For more information, visit Key Responsibilities The Program Manager responsibilities include, but are not limited to the following: Operational Program Management Understands client objectives and incorporates objectives into program service goals Ensures that PharmaCord executes program services in compliance with contracted service level Accountable for management of client service request queue (both completion and work in progress) Responsible for the implementation and on-going management of client-specific business rules Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service Evaluates data and provides actionable insights that drive the program forward consistent with client objectives Financial Monitors and provides weekly updates on items impacting program financial forecast Prepares activity summaries for the development and review of client monthly invoices Team Selection, Hiring, Training and Development Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities Partners with HR to ensure program staffing levels are achieved at all times Works proactively with Human Resources to develop a steady pipeline of candidates Drives training, development and retention of team Client Support Prepares, reviews, analyzes client-specific operational results Primary responsibility for the preparation of client business review meetings with operational metrics and data insights Point of contact for program/operational queries and issue resolution Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear; frequently required to sit for long periods, type with high accuracy (typical benchmark: 35 WPM with 97% accuracy), and reach with hands and arms Flexibility to travel as needed This job operates in a professional office environment and uses standard office equipment Miscellaneous Utilize Valeris’ values as the driving force behind the team’s success On-time adherence to training deadlines for all corporate policies and procedures Ensure all SOPs are followed with consistency Perform additional tasks or projects as assigned Qualifications 5+ years of experience in the healthcare industry is required Bachelor’s degree is strongly preferred; Master’s degree is preferred Previous personnel/team management experience is required; experience managing managers is a plus Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus Previous experience leading customer service teams is a plus Bi-lingual in English and Spanish or Chinese/Mandarin is a plus Demonstrate critical thinking and complex problem-solving skills while managing operational challenges Able to engage and motivate a team by working with them directly or through Program Supervisors (if applicable) Tech-savvy with the ability to understand complex platforms, data, and technical language Analytical and able to draw actionable insights from program data and analytics Self-motivated with a commitment to team and organizational goals Strong emotional intelligence; able to recognize emotions and their effects Able to manage disruptive impulses and handle potentially stressful interactions Able to manage a large team that may include multiple Supervisors Skilled at multi-tasking and managing multiple priorities Accepts accountability for personal and team performance; acts with integrity Adaptable and flexible in changing environments Innovative and open to new ideas Achievement-driven and consistently seeking excellence Clear and articulate communication Positive attitude Physical Demands & Work Environment (additional) As described above in the Physical Demands section Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. Full-time employees can expect: Medical, dental, and vision plans, including HSA- and FSA-eligible options, with company contributions toward premium costs Health support, including telehealth and Employee Assistance Program (EAP) services Company match on Health Savings Account contributions Free Basic Life and AD&D coverage up to $300,000 Company-paid Short-Term Disability with option for Long-Term Disability 401(k) with employer match and immediate vesting Paid Time Off (PTO) and Sick Leave Nine paid holidays plus two floating holidays Opportunities for advancement and a culture that values diversity and inclusion A mission-driven, inclusive workplace where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. This job description is not an exhaustive list of duties and responsibilities and may be modified at any time, with or without notice. EEO and Notices Our Commitment to Equal Opportunity: Valeris is an equal opportunity employer. Important Notice: Due to a rise in hiring scams, selected candidates may be contacted by our Talent Acquisition team using official email addresses from recognized domains. We will never request bank information or issue checks for home office equipment. If you receive suspicious communication, report it to View email address on click.appcast.io. #J-18808-Ljbffr Valeris