Trucking Logistics Data Entry and Dispatch

Job Description

Job Description

Office Operations & Dispatch for Trucking Company

Location: Brook Park, OH
Job Type: Full-Time | Monday–Friday 11AM-7PM
Compensation: $18.00–$22.00/hour (based on experience).

About Us:

We’re a fast-paced, family-run logistics company serving Northeast Ohio with a focus on reliability, customer service, and operational excellence. As we grow, we’re looking for someone who thrives in a dynamic environment and is ready to jump in, solve problems, and support the team every day.

Position Overview:

As our Office Operations , you’ll play a vital role in keeping shipments moving and on time. This is a blended position that combines customer communication , shipment processing , and light warehouse coordination . You'll work closely with our dispatchers, drivers, and warehouse team to ensure every shipment is accurate, documented, and on time.

What You’ll Do:

• Answer incoming phone calls and route them to the right team member.
• Schedule residential deliveries and confirm accessorial details.
• Respond to customer emails and follow up with updates or paperwork.
• Maintain delivery and inventory logs for key accounts.
• Enter shipment details into our system with precision.
• Match, file, and scan daily delivery paperwork (BOLs, PODs, etc.).
• Follow up with drivers on missing documentation.
• Assist the warehouse supervisor with daily flow and follow-through.
• Step in to support admin teammates when needed.

What We Expect:

• Reliable attendance and punctuality—our team depends on it.
• High attention to detail and follow-through on every shipment.
• Clear, respectful communication with customers, drivers, and coworkers.
• Willingness to jump in, adapt, and support wherever needed.
  

Qualifications:

• Prior experience in logistics, shipping, customer service, or operations preferred.
• Strong phone/email communication and data entry skills.
• Ability to work independently and stay organized in a fast-moving environment.
• Comfortable supporting warehouse operations as needed.

Perks & Benefits:

• Competitive pay and opportunity for raises based on performance.
• Paid holidays and PTO.
• Supportive team environment
• Opportunity to grow with a company that’s scaling smart.

Ready to Apply?

If you're dependable, detail-oriented, and ready to help keep things moving behind the scenes, we’d love to hear from you.

James Air Cargo Inc. is an equal-opportunity employer.