Field Service Technician

Standard Hours: One daily shift, generally between 7:00–8:00 AM and 4:00–5:00 PM (Times are approximate; no formal time clock system is in place.) Overtime: Occasionally required during customer interventions; no night shifts expected Emergency interventions may occasionally extend into Saturday or Sunday Standard installations follow a Monday–Friday schedule For overseas or long-distance assignments, technicians may be required to remain on-site over the weekend, even if not actively working On average, travel may require being away 1–2 weekends per month We are seeking a skilled and motivated Maintenance Technician to join our client's team in Tonawanda, NY . This role focuses on the maintenance, troubleshooting, and commissioning of advanced freeze-drying equipment used in industrial and pharmaceutical environments. If you enjoy working with complex machinery and delivering high-quality technical service, we encourage you to apply. Key Responsibilities Perform preventive maintenance to ensure safe, reliable, and efficient operation of freeze-drying equipment Troubleshoot system errors and failures, identify root causes, and implement corrective actions Support equipment installation and commissioning at customer sites Assist with equipment production, testing, and customer support when not traveling Maintain accurate service documentation and records Provide on-call technical support per service agreements Represent the company professionally at all customer locations Develop and maintain strong, long-term customer relationships Required Skills & Experience Technical certificate in electro-mechanical or process disciplines OR an Associate degree in a technical field with 3–5 years of relevant experience (or equivalent hands-on experience) Understanding of control systems, including PC- and PLC-based architectures Experience installing, commissioning, and maintaining complex industrial equipment Ability to read and interpret mechanical and electrical schematics and drawings Strong troubleshooting skills and ability to work independently Highly organized with the ability to manage multiple priorities Excellent communication and customer-facing skills Willingness to travel extensively and provide on-call support as required Preferred Qualifications Experience working in FDA-regulated or other highly controlled environments (pharmaceutical, biotech, etc.) Familiarity with freeze-drying processes Strong commitment to quality, safety, and long-term customer satisfaction #J-18808-Ljbffr