Sr. Enablement Program Manager, Customer Success

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside documents. By connecting this data to business systems, Docusign helps companies create, commit, and manage agreements efficiently. What you'll do As a Sr. Enablement Program Manager for Customer Success, you will lead the strategic design and global execution of foundational and continuous learning programs that support adoption and retention of our Customer Success teams. You will collaborate with cross‑functional GTM leaders to align enablement strategies with global performance goals, driving business‑critical competency across high‑velocity, high‑value renewal motions. Your work accelerates customer success productivity and enhances retention outcomes across multiple market segments worldwide. Responsibilities Lead global enablement strategy for CS roles (CSAM, CSM, RM), aligning regional and global programs with business priorities and performance goals. Drive alignment, prioritization, and execution across GTM business partners, enablement specialists, and customer success leadership. Partner with regional GTM partners to develop adoption‑focused and retention‑focused content, including playbooks, methodology training, and skills development. Collaborate with GTM enablement leadership to design, communicate, and deliver periodic skills assessments to identify knowledge and capability gaps. Build trust and credibility with stakeholders across enablement, customer success leadership, operations, and marketing to ensure program success. Serve as subject‑matter expert on high‑velocity and high‑value adoption and renewal motions. Architect and maintain a 30‑60‑90 day customer success role‑specific onboarding experience with clear expectations, milestones, and success metrics. Proactively analyze new hire performance to prioritize onboarding program changes. Monitor and report onboarding metrics to success leadership to ensure compliance with performance thresholds. Define, track, and evaluate key behavioral and performance metrics to measure the long‑term impact of enablement programs. Anticipate industry disruptions driven by AI and leverage AI trends to enhance functional enablement strategy and long‑term operational excellence. Requirements Basic Bachelor's degree. 12+ years of experience in customer success enablement or revenue enablement. Experience with development of live and asynchronous learning experiences driving adoption and renewal selling skills. Experience managing timelines and stakeholders across business groups. Experience with prioritization and impact analysis of behavior change metrics. Proficiency with Salesforce, Google Workspace, and learning management tools. Preferred Experience with Command of the Message sales methodology and/or MEDDPICC deal qualification frameworks. Expertise in customer lifecycle motions including consumption, adoption, and renewals. Background in high‑growth SaaS environments. Competency with Articulate Rise 360, Seismic, and Camtasia platforms. Compensation & Benefits Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience. For example, California base salary ranges from $146,400 to $235,375. Other regions have comparable ranges listed accordingly. Eligible employees may receive variable incentive pay and Restricted Stock Units. Benefits include paid time off, paid parental leave, full health benefits, retirement plans, learning and development options, and compassionate care leave. Work Authorization Applicants must be authorized to work in the United States on a full‑time, permanent basis without the need for current or future sponsorship. Equal Opportunity Employment Docusign is an Equal Opportunity Employer and encourages applicants from all backgrounds. We do not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, veteran status, or any other legally protected category. This position is not eligible for employment in Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming. Accessibility and Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, contact View email address on click.appcast.io. EEO Statement It is important to us that we build a talented team that is as diverse as our customers and provides a deep sense of belonging. We encourage talent to apply for open positions. Docusign is an Equal Opportunity Employer and the Employer of Record and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. All candidates will be treated equally. #J-18808-Ljbffr