Senior AEA Help Desk Technician (Annapolis Junction, MD)

Senior AEA Help Desk Technician (Annapolis Junction, MD) Active TS/SCI with Polygraph required. Please do not apply if you do not currently possess this level of clearance. Telework: None Basic Requirements 15 years of demonstrated hands‑on experience with AEA or Intelligence Community (IC) tools and capabilities. Understanding of product workflows in an operational setting. Operational experience as an analyst preferred. High school diploma or equivalent required. Bachelor’s degree from an accredited university is highly desired. Job Description Senior level candidate with experience in assisting with account administration and monitoring system and network status. Troubleshoot system issues and perform first‑level corrective maintenance. Address complex user questions and provide clear guidance. Support other help desk technicians when advanced assistance is needed. Deliver concise operational updates to customer teams. Follow and maintain SOPs and SLAs. Maintain and update the ticket‑tracking system. Salary: $190,000 - $200,000 annually Excellent benefits package including 25 days PTO, 11 paid holidays, 100% employer‑paid healthcare for employees and dependents – available day 1, 8% 401(k) employer match – immediate vesting. Disclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. The final salary offer will be determined after a thorough review of the candidate’s background and alignment with the role. Please note that this range is subject to change and should be considered as a guideline rather than a definitive figure. Shield Consulting Solutions is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. This is a full time position. Visit Careers at Shield Consulting Solutions #J-18808-Ljbffr Shield Consulting Solutions