Quality Systems Engineer

Job Summary Assist in the implementation and maintenance of the company's Quality Management System (QMS). Manage customer and vendor return processes, while serving as a key point of contact for customer quality-related inquiries and issues. Promote a culture of quality, support customer satisfaction, and drive continuous improvement of branch products, processes, and services. Key Accountabilities Assist in the implementation, maintenance, and continuous improvement of the Quality Management System (QMS). Perform internal quality audits and support external audits (customer, registrar, and compliance audits). Serve as a primary point of contact for customer quality concerns, complaints, and returns. Investigate customer and vendor returns, including root cause analysis and resolution communication. Communicate findings and corrective actions clearly to customers and stakeholders. Lead or support root cause investigations and corrective/preventive actions (CAPA). Support Lean initiatives and continuous improvement activities. Document and track quality issues, audit results, and corrective actions. Maintain visual management boards and quality documentation. Work safely on warehouse floor around machinery and follow all safety protocols. This position works directly on the warehouse floor around heavy machinery. Minimum Requirements High school diploma or GED (post‑secondary education preferred) 2+ years of experience in quality systems or manufacturing Experience with ISO 9001 and/or AS9100/AS9120 Experience with root cause analysis and corrective actions Experience handling customer quality issues or complaints Strong communication and organizational skills Proficiency in Microsoft Office Strong safety mindset Preferred Qualifications Internal Auditor certification ASQ CQE or Six Sigma Green Belt Customer‑facing quality experience Manufacturing or distribution industry experience Benefits Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) and RRSP programs with Company Match Paid Vacation and Holidays Tuition ReimbursementAnd more! Equal opportunity employer, including people with disabilities and veterans. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and requesting information relating to the need for accommodation, please contact View email address on click.appcast.io. #J-18808-Ljbffr