Operations Coordinator

Job Description

Job Description

As a Best of Hartford organization, a career at Duncaster in more than just a place to work. Here, you can fulfill your passion for helping others and become part of something meaningful that pays you back in inspiring, heartfelt ways you may have never experienced.

Duncaster offers residents a plan for life with independent living, assisted living, memory care and skilled nursing services all on a beautiful campus-like setting. Our residents share a bond of mutual respect with our staff that builds memorable and lasting relationships.

Overview

Under the supervision of the Director of Facilities, the Operations Coordinator has the primary responsibility of coordinating and communicating work order requests for the facility. The Operations Coordinator will independently utilize the workorder system to assign and schedule repairs and projects to the facilities team and communicate work order status to impacted parties.

Essential Functions

• Maintains the work order system and communicates with the Director of Facilities of trends and timeliness of completion of the work orders.
• Serves a primary point of contact between residents, staff and facilities team for all repairs and facilities projects.
• Provides clear, timely communication of work order status to residents and staff.
• Collaborates with Resident Services to develop and disseminate notices to residents and staff of projects impacting the community.
• Completes all necessary documentation for inspections, testing etc. as required.
• Notifies appropriate leadership personnel of serious mechanical problems in facility which may affect patient care or operations.
• Demonstrates ability to prioritize work and functions in an organized manner.
• Provides administrative support during facilities-related committee meetings.
• Keeps the Director of Facilities informed of all operational matters.
• Performs other duties as assigned.

Education and Experience

• High school diploma or equivalent is required.
• 2 years of customer service, administrative or other closely related experience is required.
• General knowledge of refrigeration, electrical, mechanical, HVAC and plumbing equipment is preferred.
• Must be able to speak, read, and write the English language in an understandable manner.
• Must have a strong working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint).
• Must possess superior customer service knowledge including excellent phone and verbal communication skills.
• Addresses residents in a polite and respectful manner.
• Demonstrates the flexibility and professionalism to thrive in an extremely fast-paced environment.
• Highly motivated, organized, and able to handle multiple tasks.

Hours

Full-time, 1st shift, 40 hours p/w: 7:30am - 4:00pm

Pay

$25.00 per hour

What are the benefits?

Working in a Life Plan community will bring out the best in you. As a member of our team, you'll have the opportunity to pursue a truly rewarding career path, with multiple exciting benefits, including the following:

• 401(k) with match and profit sharing
• Medical, dental, and vision insurance available the 1st of the month after hire
• Flexible spending accounts
• Short-term and long-term disability
• Employee assistance program
• Paid time off
• Tuition reimbursement
• 10% tuition discount on all degree and certificate programs at Charter Oak
• Free Access to our Aquatic & Fitness Center & to our beautiful walking trails throughout our campus
• Discount employee lunches
• Duncaster Spotlight Employee Recognition Program
• Referral bonuses
• Free parking
• Shoes for Crews - discounted safety shoes for all staff
• Yearly performance increases plus additional bonus opportunities
• Employee Appreciation Events held throughout the year by our own “Funcaster” Committee