Leasing Consultant

Job Description

Job Description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

We are seeking an enthusiastic and energetic Leasing Consultant to join our property management team! As a Leasing Consultant, you will be responsible for generating qualified prospective residents, conducting property tours, preparing lease packages, and securing new leases and renewals. Above all, you'll have a passion for providing exceptional customer service while consistently demonstrating a high level of integrity.

Work Schedule: Tuesday – Saturday, 8:00 AM – 5:00 PM

Essential Functions: (Include but are not limited to):

• Residents/Guests Retention: You will provide exceptional customer service to our current and prospective residents/guests. You will help engage current guests/residents through ongoing programs and events designed to increase customer satisfaction, brand awareness, business referrals, and minimize turnover.
• Leasing and Sales: You will be responsible for meeting occupancy expectations for the property by leasing to new customers, renewing leases for current residents and increasing the rate of returning guests and referrals.
• Marketing & Social Media Presence: You will help elevate the property’s online presence through social media marketing, creative content, resident features, tours, promotions, and engagement. You’re comfortable on camera, understand what drives traffic and leads, and know how to turn views into tours and tours into signed leases.
• Compliance: You will also ensure lease paperwork and customer information is properly documented and protected. You will adhere to local and state laws, including all laws governing Fair Housing.

Qualifications:

• High school diploma or GED required; associate or bachelor's degree preferred.
• Minimum of 2 years of leasing, sales, or customer service experience; multifamily housing experience preferred.
• Strong verbal and written communication skills with the ability to build rapport with prospective residents and current residents.
• Ability to speak, read, and write Spanish is required.
• Demonstrated ability to remain professional, composed, and solutions-oriented in a fast-paced environment.
• Working knowledge of Fair Housing regulations and basic landlord-tenant laws, or the ability to quickly learn and apply them.
• Proficiency with property management software and Microsoft Office (Outlook, Word, and Excel).
• Strong organizational skills with excellent attention to detail and accuracy in documentation.
• Ability to work independently while collaborating effectively with onsite teams.
• Tech-savvy with the ability to quickly learn and navigate property management and financial systems.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Valid driver's license, proof of auto insurance, and reliable transportation required.

Physical Requirements:

• Ability to frequently walk apartment communities, including leasing offices, amenities, parking areas, and grounds.
• Ability to climb stairs and navigate multi-story buildings as part of daily responsibilities.
• Ability to stand, sit, bend, kneel, and reach throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, packages, signage, supplies).
• Ability to operate standard office equipment, including computers, phones, printers, and scanners.
• Ability to work indoors and outdoors, with occasional exposure to varying weather conditions.

Benefits and Perks:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.