Operation Center Specialist - Health First Safety

Job Requirements

POSITION SUMMARY

To be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship through 24/7 security video surveillance and dispatch services to ensure the safety and security of associates, patients, and visitors of Health First facilities.

PRIMARY ACCOUNTABILITES

1. Monitors security audio and video communication systems for Holmes Regional Medical Center, Palm Bay Hospital, Cape Canaveral Hospital and Viera Hospitals.
2. Monitors and operate Facial Recognition and Tag Recognition applications throughout the Health First IDN 24/7/365.
3. Operates and monitors intelligent threat detection platform, weapon detection equipment and applications 24/7/365 for all Health First hospitals.
4. Creates and maintains BOLO and trespass database for all Health First properties.
5. Operates Remote Door Access Control equipment and applications across the Health First IDN.
6. Receives and directs emergency and non-emergency calls for service using digital and/or analog voice communications equipment, computer, and radio dispatch system.
7. Maintains written/electronic logs as required.
8. Watches for irregular or unusual conditions that may create security concerns or safety hazards.
9. Operates various computer systems and programs including security, burglar, panic and fire alarm systems, as well as closed circuit television (CCTV) systems.
10. Monitors alarms, including Medical Gas, burglar, panic, and general fire alarms.
11. Provides security video surveillance services 24/7/365 consistent with Health First's safety standards.
12. Analyzes critical event data to determine cause and trends; recommends corrective action.
13. Performs communications with excellent attention to detail for: Life Safety incidents, 911 emergency calls, power failures, medical emergencies, employee/customer inquiries, equipment and facility service requests, facility access, daily activity events, and more.
14. Responds to patient property inquiries and coordinates release of property and valuables.
15. Dispatches security personnel using digital and/or analog voice communications equipment, and/or a dispatch system to respond to incidents such as emergency services arrivals, rescue helicopter arrivals, duress alarms, jump assists, burglar alarms, escorts, and rapid response for disaster scenarios.
16. Coordinates emergency medical response between the patient, EMT/Corporate Officers, and Emergency Services.
17. Coordinates courier requests and dispatches STAT couriers.
18. Issues identification badges and provides access control for badge readers, as needed.
19. Maintains HIPAA regulations and guidelines with callers.

Work Experience

MINIMUM QUALIFICATIONS

• Education: None
• Work Experience: None
• Licensure: None
• Certification: At least one (1) of the following certifications within thirty (30) days of start date.

1. American Heart Association (AHA) Heartsaver First Aid CPR AED course OR
2. American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card.

• Skills/Knowledge/Abilities:

1. Advanced proficiency with computer, including the skills to easily navigate between multiple monitors and applications seamlessly.
2. Superior verbal communication and listening skills including experience clarifying information in a friendly manner while maintaining composure in stressful situations.
3. Accurate typing of >35 WPM.
4. Expected completion of Crisis Prevention Training within first 90 days.
5. Ability to work with limited or no direct supervision for periods of time.
6. Ability to actively listen and accurately spell and transcribe names and phone numbers.
7. Ability to maintain high degree of mental agility and critical thinking to anticipate needs, recall information and data, and ask the right questions to meet callers' needs.
8. Ability to keep up-to-date with frequent changes, new programs, on-call schedules, etc.
9. Ability to work in a stressful environment that includes alarms, codes, disasters, angry callers, and duress calls.
10. Ability to maintain a positive attitude, mature demeanor, and professional conduct at all times.
11. Ability to respond, identify and evaluate critical issues quickly and effectively.
12. Ability to maintain confidentiality of patient and other restricted information on and off duty.
13. Must be willing to carry out tasks that may require entering the hospital morgue and the roof-top helipad.

PREFERRED QUALIFICATIONS

• Work Experience:

1. Minimum one (1) year of verifiable experience with direct or telephonic client interaction and monitoring (or equivalent) e.g., dispatch, security operation center, emergency dispatch/telecommunicator/911 operator.
2. Experience in healthcare setting.

• Certification: Public Telecommunications Certification.

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : variable

Paygrade : PG-28