EMS Outreach Liaison

Emory Healthcare

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Position Summary

Why Join Emory Healthcare? As a leader in healthcare innovation and patient-centered care, Emory Healthcare is committed to strengthening EMS partnerships, engaging with EMS partners to enhance patient care, and being a good partner to prehospital care providers. This position provides a unique opportunity to shape EMS engagement strategies, facilitate clinical improvements, and contribute to the seamless integration of emergency medical services into a leading healthcare system.

Position Summary

The EMS Outreach Liaison at Emory Healthcare plays a critical role in developing and strengthening relationships with EMS staff and providing education to internal and external stakeholders. This position serves as a key connection between EMS organizations, healthcare teams, and hospital leadership, to support strategic growth, operational excellence, and educational outreach. The EMS Outreach Liaison is responsible for fostering strong partnerships, identifying opportunities for collaboration, and ensuring EMS interests are well-represented within Emory Healthcare.

Key Responsibilities

• Build strong relationships between Emory Healthcare ED care teams and EMS providers.
• Build and maintain strong relationships with EMS organizations, first responders, and other related partners to support system integration and growth.
• Develop and implement outreach programs to engage EMS providers, increase awareness of Emory Healthcare services, and strengthen referral networks.
• Coordinate and deliver EMS education, including training sessions, workshops, and continuing education programs for EMS personnel.
• Act as a resource for EMS crews regarding hospital processes, patient intake procedures, and clinical pathways.
• Work closely with the EHC Capacity Command Center team to optimize EMS integration into system-wide patient flow initiatives.
• Analyze EMS transport data and trends to identify opportunities for service improvements and enhanced collaboration. - Assist in the development and implementation of initiatives that improve EMS provider experience and operational efficiency.
• Support compliance with state and federal EMS regulations and maintain up-to-date knowledge of industry best practices.
• Represent Emory Healthcare at EMS conferences, community events, and industry meetings to enhance visibility and partnership opportunities.
• Participate in system-wide emergency preparedness planning and response efforts.
• Provide education and training to internal staff on EMS transport policies, procedures, and best practices.
• Ensure compliance with regulatory standards, including state and federal EMS transport guidelines.

Minimum Qualifications

Education: Bachelors degree in EMS, Nursing, Healthcare Administration, Emergency Management, or a closely related field. Experience:

Minimum of 3 years of relevant EMS related experience. In lieu of Education: Minimum of 7 years of relevant EMS related experience.

Certifications: Current or previous National Registry certification as a paramedic or EMT preferred Skills & Competencies: Strong relationship-building and business development skills. Excellent communication, public speaking, and presentation abilities.

Strong leadership and collaboration skills to engage multiple departments and external partners.

Additional Details

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.